FAQs

Your questions answered

Getting Started
  • How can I start using eZee Absolute?
    You can begin by taking up the 14 days trial of the product. The trial is completely commitment free and does not include any setup costs or hidden charges. The trial covers free 24x7 support, all software upgrades as well as free training sessions. You can request a demo by going to Trial Page or schedule a one-to-one training session with us.
  • Can I use eZee Absolute in my local language?
    Yes, you can use eZee Absolute in your local language. We can provide eZee Absolute in any custom language as per your requirement. However, the PMS will work only in one language at a time. The default language will be English and the other will be the custom language you choose.
  • Can I import/migrate our older system data into eZee Absolute?
    Apart from the regular configuration of eZee Absolute which allows you to import data from your older system, we will also migrate your reservations, bookings, guest database, etc. from your old system upon request. However, we ask you to provide the data to be imported in a specific format, following which; we will be able to help you transfer your data from your current system to eZee Absolute.
  • How can eZee Absolute help with my business?
    With over a multitude of happy clients across the globe spanning from Small Hotels, BnBs, Motels to Clubs, Resorts, chain of hotels, eZee Absolute is designed to adapt to the needs of all aspects of the hospitality industry. With wide range of integrated solutions and extremely easy to use in nature eZee is generalized to work with all your needs of your hospitality business. Also, we highly recommend that you select a stable internet connection rather than a high speed one to use the system without any troubles.
  • What other software do you provide with eZee Absolute?
    Along with the cloud PMS, we also provide eZee Reservation web booking engine, eZee Centrix channel manager, eZee BurrP! Restaurant POS software and several other hospitality solution.
  • Do I have to opt for all your modules viz. PMS, Booking Engine, Channel Manager and POS?
    eZee offers seamlessly integrated all in one hotel management solutions. Furthermore, each of our integrated modules can run independently too on its own. You can use even only PMS or only Booking Engine or Channel Manager or just use POS for your restaurant. Also, you can add any other required modules later on without any hassles of registering or going through the whole process again. You can find other options here.
  • Can I evaluate eZee Absolute before buying?
    Yes, you can. We provide a free trial in which you can learn to use and work with the system. You can use it with a pre-configured database available with the trial or configure your own database. You can even get our free configuration service if you prefer, whereby you can operate your real-time operations with your live environment data during the trial period. We highly recommend using live environment database while evaluating the software. Get the free trial here.
  • How many days do I get to try the product?
    You get 14 days to try and evaluate the product. Although, you can always contact our sales team to confirm whether you will be able to extend your trial period or not.
  • Are there any limitations for the trials that you provide?
    The only limitation will be that you will not get to use any 3rd party integrations, for example the PMS interface with an accounting software or with any other hardware systems.
  • After the trial period, I decide to purchase your services. Do I have to start again fresh? What happens to my data collected in trial period?
    No, you won’t have to start again, and your data will also remain as it is. That’s the benefit of cloud system. You will be able to continue working with your data as configured in the trial period once you purchase the services.
  • Which software do I need to install to use eZee Absolute?
    eZee Absolute is a web based solution built with the help of SaaS Technology. It does not require high end hardware solutions but just requires good internet connection that is easily available worldwide. There is no need to install any software.
    All you need is
    1) Web browser e.g. Google Chrome
    2) Adobe Flash Player
  • What is the hardware requirement to use eZee Absolute?
    A normal computer that you use at your office or home and which could connect to internet will suffice the requirement. This helps hotels to save their money from the investment in high end hardware. With this System numerous hotel users can login and provide service to guest, which helps save time of hotel and hotel's precious guests.
  • What about browser compatibility? Which browsers are supported?
    While the software is web based and is accessible from all major web browsers, we highly recommend using Google Chrome, Mozilla Firefox, Microsoft Edge, Safari and Opera for best possible experience.
  • What kind of internet connection do I need to run eZee Absolute?
    It is recommended that you put forward the reliability and quality of your Internet connection rather than the speed. eZee Absolute can run on connections as slow as 1 mbps, without any operational fluctuations.
    Not to forget that, having an alternate high speed connection from an another service provider can prove to be a good backup.
  • Where is my data stored? Is it safe?
    We have arranged heavy-duty, industry standard server and network architecture which ensures maximum uptime, Data Center security, other connections and firewalls.
    To prevent loss of data due to any unforeseen situation, this information is continually backed-up to secondary and tertiary systems hosted on Amazon’s different servers located across the continents.
  • What happens if one or more of my sites running eZee Absolute face a virus problem or their systems crash?
    You need not worry at all, if your local machine gets infected by virus. Your data will be safe on cloud due to the powerful firewall and other security measures we take. You can always login from a different machine if required to access the system.
  • How do I restrict my employee to access my data from outside hotel premises?
    eZee Absolute has a provision to give access to a particular IP address, hence a user will not be allowed to access the system from another IP address. For that, he will have to request the admin to get the system access. In addition to this, the PMS also has the usual profile based restrictions which work well with different users.
  • How does eZee Absolute ensure anytime, anywhere access?
    eZee Absolute is a cloud based system which runs on a secure server at multiple locations. Availing the benefits of this technology, the system will save your backup, along with a backup of your backup data on a server guarded with firewall and other protection measures. As a result, you will be able to access your system from anywhere at anytime without any loss of your data.
  • How do you take care of System Maintenance downtime?
    Our maintenance and system update process is scheduled after a detailed thought process. We inform our clients before hand about the system maintenance, along with the expected downtime. The time and scheduling is done keeping in mind the amount of traffic and the usage statistics of our system that is collected from across different geographical locations where our system is used; hence, minimizing any probable inconvenience.
  • What options are available for Support?
    eZee offers various support options and can be reached through several platforms 24x7. Please visit our support assistance page for more details.
  • Do I have to pay extra for support?
    No, you do not have to pay extra for support. It’s absolutely free.
  • Can I get one on one personalized training during trial period?
    Yes, you can get personalized training from our support executives even in your trial period. You can follow this link to schedule a product training with us: Schedule Training
  • What options are available for personalized training/on-site training after I purchase?
    Online Training: Personalized training with a dedicated software trainer is available for free to you to help you with any questions or queries you may have and to provide an in-depth training of the system. You can schedule your training here.

    Onsite Training: We provide on-site training and implementation in most of the countries over the world. It’s carried out either by our local partner in your region or by eZee Training team. However, the training and on-site implementation cost will incur some charges depending on the location and number of days required for the training. You can always contact us to know more or request for on-site implementation.
  • Can I get to see a live demo of the product?
    Yes, you can get a live demo of the product by contacting our sales team.
  • How much does your software cost?
    eZee offers a huge range of modules, add-ons, and third party integrations; and not all of the offerings are required by every property. So, we provide a complete modular pricing whereby you only pay for what you need. The software pricing solely depends on the hotel requirements; i.e. the number of rooms, the terminal licenses needed, interfaces required, etc. To find the pricing as per your requirements please fill the Price Request form and our sales team will be happy to provide you the pricing structure as per your software prerequisites.
  • Do I have to pay extra for support?
    No, you do not have to pay extra for support. It’s absolutely free.
  • Is there any contract or any lock-in period?
    There are no contracts or commitments when you start using the services. eZee PMS being a recurring subscription software, does not require you to sign any such minimum period usage contracts.
  • What will be your billing cycle?
    In case of Cloud based solutions, eZee by default charges you on monthly, quarterly or yearly payment preferences.
  • What payment options are available?
    Since eZee Absolute is a cloud product, its service does not include any license fees or other hidden charges, instead we only charge subscription fees. For that, eZee provides various payment options like online credit card payment, bank transfer, Paypal, etc. Please contact our sales department for more information.
  • What is your refund policy?
    eZee offers a fully functional free 14 days trial version for you to evaluate the software. We even offer free implementation and training during the trial period. As we have a ‘try before you buy it’ approach, we do not offer a refund for our products.
  • Who uses your product? Do you have Reference Sites?
    Hotels, motels, hostels, resorts, condominiums, clubs, chains (ranging from small, mid-sized, to high–ends) across the globe in around 140+ countries are currently using eZee PMS.You can always check the partial list of clients for different region by following the link: Clients.
  • Can I run eZee Absolute on my server (on my premise) or pay one time License fee?
    No. eZee Absolute runs exclusively on eZee’s secure server located in different continents around the world. Housed in state-of-the-art infrastructure, it is safeguarded behind industry's best firewall protection services.With back-up of your back-ups reserved at multiple locations we make sure that your business does not have to suffer due to any unforeseen situations.
  • What is the difference between seamlessly integrated system and Interfaced Solution?
    Integrated system implies that the application(s) developed will be same, but can be used individually if required as a standalone application. In an integrated system, the software will be developed such that they will be able to function independently as well as together. In eZee’s cloud solutions, eZee Absolute PMS, eZee Reservation booking engine and eZee Centrix channel manager consist of a same back-end and UI; and can be used through same log-in information. These products have been developed by eZee, keeping the fact in mind that users might want to use them altogether or individually as per their requirements.
    Interfaced solutions are two independently developed software which are integrated together to accomplish specific tasks. For example, Hotel PMS can be interfaced with a 3rd party Reservation system or a Channel manager. There is no particular problem with such interfaced solution, but having to deal with 2-3 different parties for payment and technical support can be a big hassle in crucial times.
  • What are the benefits of a Seamlessly Integrated Hospitality Solution?
    The most important benefit of a seamlessly integrated hospitality solution is that there will be no troubles of syncing your data. All your information will be in harmony with other systems since there will be a single database which the system will access, resulting in no loss or delay of information. Also, such solutions will save you a lot of your valuable time while dealing with different software for functional as well as technical support as you will be dealing with one single team who can handle all your requests and you won't have a run around to get solution.
  • What are the online Payment Gateways that are available with eZee Absolute?
    There are several online payment gateways like PayPal which are interfaced with eZee Absolute. You can find them listed at: Payment Gateways. If your preferred payment gateway is not part of our list, you can always contact us and we will integrate it with your system in no time.
  • Do you provide interface with any Financial Accounting software?
    Yes. eZee Absolute offers integration with QuickBooks, Sage, Tally, MYOB and many more accounting software. You can get a detailed list at interfaces page. With these accounting interfaces, you will be able to swiftly transfer your accounting data and revenue information to the desired accounting software at on a single click.
  • How does the software connect to the other systems in my property like the telephone system and door lock system?
    eZee Absolute connects with other systems like telephone system and door lock system in your property through an interface. We already have a line of 3rd party software with interface to our desktop products. We applied our extensive experience of other services, that results in a wide range of 3rd party hardware and software interfaces.
  • Does eZee Absolute handle multiple properties?
    Yes, eZee Absolute has a feature which will assist you in handling multiple properties. This feature is called CRS - Central Reservation System. Through this feature, you will be able to log-in and access your multiple properties from a single panel without facing the troubles of remembering multiple passwords.
  • How many users can I add to the system?
    You can add and create as many users as you want in the system. Since, this is a cloud-based system and a dynamic module, there are no specific limitations on the number of users. However, we recommend that you add only those users who will be accessing the system.
  • Can I use eZee Absolute in my local language?
    Yes, you can use eZee Absolute in your local language. We can provide eZee Absolute in any custom language as per your requirement. However, the PMS will work only in one language at a time. The default language will be English and the other will be the custom language you choose.
  • Can I use my existing booking engine and channel manager with eZee Absolute?
    Yes, you can use your existing booking engine and channel manager with eZee Absolute. We will integrate the systems with one another only if it is feasible and matches certain requirements. However, it is highly recommended that you use our full range of products to maximize the benefit from our system.
  • How long does it take to configure or setup my account?
    The average time needed to set-up the PMS in real life scenario is 3 business days after receiving the required information about the property.
  • Can eZee Absolute support multiple currencies?
    Yes, eZee Absolute can support multiple currencies. Configure your preferable currencies in the eZee Absolute configuration and you are good to go.
  • What are the different ways in which I can accept the payments in eZee Absolute?
    You can accept payments in eZee Absolute through options like credit card, debit card, cash, cheque or you can also accept payments through various payment gateways interfaced with the system.
  • How long does it take to set-up Booking Engine for my property?
    The average time needed to set-up the booking engine in real life scenario is 3 business days after receiving the required information about the property.
  • Can I accept Credit Cards / PayPal or include my preferred payment gateway?
    eZee integrates easily with a number of popular payment gateways including PayPal, X-charge, SagePay and many others. If your preferred payment gateway is not available in our list, we would be happy to include it with the other gateways.
  • Can I allow my guests to cancel their own bookings?
    Yes, you can allow your guests to cancel their own bookings. We have a specific setting for this in the system, through which you can enable this feature.
  • Can I allow my Travel Agents to take their bookings directly in the system?
    Yes, you can create a separate profile for your travel agents, through which they will be able to log-in to the system and take direct bookings.
  • Can I show my booking page in more than one language?
    Yes, you can show your booking page in more than one language. We will enable this feature only as per your request in which the required language will be assigned to your booking engine, and you will be able to display the page in that language.
  • Do I have full control of the online booking system?
    eZee Booking Engine provides you with complete control of the online booking process. You can enter and modify room description, rates, and allocations - all accessible 24 hours a day from any device with an Internet connection. This makes it easy and quick to increase room allocations or to close out dates that are fully booked. You can close availability – stop sale – anytime you want.
  • Who all will be notified when a new booking is made and how?
    All customers who complete 3 steps of the reservation process will receive an instant on-screen confirmation of reservation. The screen will provide reservation details as well as a booking number. They will be advised to print it for ease of reference. Within a couple of seconds, the system will also email them a confirmation of the reservation with additional details such as your hotel’s contact numbers and address. Simultaneously, the system does send a notification mail of a new booking done to the you, also showing a “New booking received” pop-up in the Administrative panel of eZee Booking Engine. If you’re concerned about missing an email notification, consider taking advantage of the convenient SMS notification module.
  • Do you provide a GDS connection?
    Yes, we do provide a GDS connection.
  • Can eZee Absolute connect to a OTA that is not in the list?
    Our distribution network is always expanding with new interfaces regularly. If you do find that a channel of your preference is not in our list, all you have to do is contact us and after doing a feasibility test we will develop an interface in a minimum possible time period.
  • Can I add or remove any OTA later on?
    Yes, you can always add or remove an OTA later on. There is no limit on the number of OTAs and we do not charge anything extra for the number of distribution channels. Also, the numbers of OTAs you are connected to can be changed at your discretion anytime.
  • What should I do in case I no longer wish to use any OTA?
    An action is required from your end to de-link the OTA channels from eZee. You have to contact the account manager of the OTA and update them to deactivate eZee Channel Manager.The account manager will generally do that within 24 hours or less.
  • What all OTAs does eZee Absolute connect to?
    We have a range of OTAs with which eZee Absolute connects to. Follow this link to find a list of OTAs: Channels
  • Can I change rate and inventory from my mobile?
    Yes, you can easily change rate and inventory from your mobile, tablets or PC.
  • Can I know the rates of my competitors?
    With the in-built “Rate-Spider” feature of the channel manager, you can know the rates your competitors are offering.
  • Can my rates change automatically as the room inventory changes?
    The Yield Management feature allows you to define the rate changes based on inventory allocation. Once you enable this feature, the rate changes will be automatic when the inventory will be updated as per the criteria set.
  • Can I show rates in different currencies across different channels?
    Yes, you can show your rates in different currencies across different channels.
  • What should I do to get connected to the GDS?
    You can simply inform your account manager about this. He will ask you to share more details on this request of yours in a data collection form. Once these details are processed (which usually takes 2-3 weeks), your account shall be connected to the GDS.
  • Can I know how the channel manager works?
    Yes, you can understand the channel manager functionality. Just apply for a 14 day free trial and register today. Our sales team is always ready to provide you any assistance.
  • Does eZee Absolute cost depend on the number OTAs I am connected to?
    No, the cost of eZee Absolute is independent of the number of OTAs you are connected to.
  • Can eZee Centrix also connect with my hotel management system (PMS)?
    eZee Channel Manager is integrated with eZee PMS effortlessly. But if you want to continue with your current PMS and only use the eZee Channel Manager then we can provide an XML interface (API) that allows any third-party software to create interface with it. Thus, if your PMS vendor is willing to integrate eZee channel manager then we are happy to help them for the interface.
  • How often can I update prices and inventory?
    You can update prices and inventory on your channels as many times you wish to.
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