Customer Profile
Glenferrie Lodge is a 19th-century heritage guesthouse located in the quiet, lush green vicinity of North Sydney’s elegant Kirribilli neighbourhood. The modest rooms of this hotel come with free Wi-Fi, flat-screen televisions, mini-fridges as well as tea and coffee making facilities. All rooms have attached bathrooms and some rooms even feature private balconies. A complimentary hot breakfast buffet is served to the guests each morning.
The Challenge
The major challenge Glenferrie Lodge management faced before adopting eZee’s cloud-based solutions was OTA distribution and inventory synchronization. Furthermore, Glenferrie Lodge wanted accurate reports on room occupancy, payment type, and net income after all expenditures. Another significant challenge was handling different booking extranets manually without automated interfaces.
The Solution
eZee Technosys, Yanolja Cloud’s hospitality management solutions subsidiary, offered advanced and cost-effective software powered by Amazon Web Services (AWS) to Glenferrie Lodge to efficiently manage complex property operations. eZee Absolute (online property management system) provided an interface with third-party software and hardware solutions like financial accounting system, key card, payment gateways, and call accounting system. Additionally, eZee Centrix (online channel management system) made it easy for Glenferrie Lodge to manage its inventory distribution on online travel agencies while eliminating overbooking and rate-parity issues. Lastly, eZee Reservation (online booking engine) helped Glenferrie Lodge generate direct online bookings and minimize paying commissions to online distribution channels.
The Result
Because eZee’s solutions are quite user-friendly and easy to operate, Glenferrie Lodge’s employees were able to get acquainted with the functions in a short period of time, increasing the hotel’s efficiency right from the start. Furthermore, after implementing eZee’s solutions, Glenferrie Lodge saw an increase in staff productivity, which allowed the hotel to deliver better guest services. . In addition to the ease of use and increased productivity, eZee’s solutions helped Glenferrie Lodge maximize revenue and minimize cost by providing accurate reports, optimizing and synchronizing inventory distribution, and creating a direct booking platform. Last but not least, Glenferrie Lodge has expressed satisfaction with the quality of eZee’s 24x7 customer support.
“Adopting eZee solutions has increased our efficiency with less human involvement. The paperwork that we had to do earlier has substantially decreased and guest data is stored securely online. The time saved with this system is now utilized in better guest services. We are quite satisfied with the technical support too!”
- Asher Jannu, COO, Glenferrie Lodge
