YCS Empowers Sajjan Bagh Resort & Spa to Reach New Heights in Hospitality

The hospitality industry is experiencing a digital revolution. To succeed, hotels need to provide exceptional guest experiences and streamline operations. However, achieving this on a tight budget with a limited workforce can be incredibly challenging.

By embracing cutting-edge technology and the right solutions, hotels can enhance efficiency, reduce costs, and increase customer satisfaction. 

Sajjan Bagh Resort & Spa, a renowned property in Kumbhalgarh, India, exemplifies this success. 

Leveraging innovative technology solutions from YCS, they transformed their operations and achieved remarkable results. Let’s dive into the inspiring story of Sajjan Bagh Resort & Spa and their journey to excellence with us.

In A Snapshot: Sajjan Bagh Resort & Spa, Kumbhalgarh

Nestled in the heart of the Aravalli hills, this luxurious resort offers stunning views, 34 opulent rooms, and world-class amenities. With a commitment to providing unparalleled hospitality, Sajjan Bagh Resort & Spa has earned a reputation as one of India’s finest resorts. 

However, their operations were plagued by inefficiencies and manual processes, hindering their ability to provide seamless guest experiences. The resort’s management team, led by General Manager Mahendra Singh Sisodiya, recognized the need for a transformation. 

Challenges Faced

 Before implementing YCS solutions, Sajjan Bagh Resort & Spa faced significant challenges due to manual processes for room bookings, inventory management, and rate updates. The absence of real-time visibility into hotel operations caused several issues that directly impacted both the staff and the guests.

For instance, the lack of immediate access to room availability often led to double bookings or overbookings, leaving guests without the accommodations they were promised. Additionally, delays in updating rates and managing inventory meant that staff couldn’t provide accurate information to guests inquiring about room options, causing frustration and dissatisfaction.

Guests were also left waiting longer at check-in due to the time-consuming process of manually verifying room statuses. These operational inefficiencies contributed to a negative guest experience, reflected in lower satisfaction scores and negative reviews. Despite their efforts to address these issues with various popular hospitality solutions, Sajjan Bagh Resort & Spa found that these options were either too complex, lacked necessary features, or were simply not cost-effective.

It became evident that the resort needed a more comprehensive and user-friendly solution to streamline their operations, reduce errors, and ultimately enhance the overall guest experience.

Implementing YCS Solutions

Leveraging his prior experience with YCS at several other properties including the Tree of Life, General Manager Mahendra Singh Sisodiya was confident in the capabilities of our solutions to transform Sajjan Bagh Resort & Spa’s operations.

Having witnessed firsthand the efficiency and guest satisfaction that Yanolja Cloud Solutions could deliver, Mahendra was determined to replicate this success at Sajjan Bagh. With a deep understanding of the resort’s specific needs and challenges, Mahendra worked closely with our team to implement a tailored solution.

The implementation process was seamless, with the YCS team providing comprehensive training and support to ensure a smooth transition. Sajjan Bagh Resort & Spa adopted eZee Absolute, our cloud-based property management system, to streamline their daily hotel operations. With best-in-class features like real-time room and inventory updates, seamless check-in/check-out processes, guest self-service portal. eZee Absolute solved the daily hassles Sajjan Bagh Resort faced. Additionally, our hotel Channel Manager, eZee Centrix helped them manage room bookings and rate updates across multiple online platforms efficiently. Our Restaurant POS solution, eZee Optimus, was also integrated with its in-house restaurant for streamlined operations. 

With our cutting-edge cloud solutions in place, Sajjan Bagh Resort & Spa was poised to revolutionize its operations and deliver exceptional guest experiences.

Transformative Results

Implementation of YCS software at Sajjan Bagh Resort & Spa yielded great results, revolutionizing the resort’s operations and guest experience. 

With eZee Absolute, the resort was able to streamline its front-office operations, resulting in enhanced efficiency and reduced errors. Channel Manager enabled real-time rate updates and automated room bookings, leading to increased reservations and revenue. Restaurant POS solution stood out for its ability to simplify ordering and management, ensuring faster and smoother customer service.

Resort’s staff was empowered with the tools and technology needed to deliver exceptional service, resulting in increased customer satisfaction and loyalty. The transformative results achieved by Sajjan Bagh Resort & Spa demonstrate the power of our solutions to drive success in the hospitality industry.

Hear from Mahendra Singh Sisodiya, General Manager of Sajjan Bagh Resort & Spa, as he shares his journey of transforming the resort’s operations with YCS solutions. With a focus on enhancing guest experience and improving efficiency, Sajjan Bagh Resort & Spa achieved remarkable results. 

“eZee Absolute is extremely user-friendly and inventory management is very convenient and helpful. We have been using their POS and Channel Manager along with the PMS and would definitely recommend them to all hoteliers.” — Mahendra Singh Sisodiya, General Manager, Sajjan Bagh Resort & Spa.

Here’s the full video of their success story: