Nestled in the heart of West Bengal, Shantiniketan is a serene town celebrated for its rich cultural heritage and tranquil ambiance. Known for being the home of the Visva-Bharati University founded by Rabindranath Tagore, Shantiniketan attracts thousands of tourists annually who come to experience its unique blend of art, culture, and education.
The town hosts several prominent festivals and events, such as Poush Mela in December and Basanta Utsav (Spring Festival) in March, which draw large crowds of visitors.
The peak seasons during these festivals present both an opportunity and a challenge for local businesses, particularly hotels. The influx of visitors can significantly boost business, but managing such a large number of guests is a huge challenge.
Hotel Royal Bengal, a popular hotel in Shantiniketan, faced this exact problem. Fortunately, the right technology came to their rescue, paving the way for smooth and seamless operations.
Let’s explore how switching to Yanolja Cloud Solution transformed their daily hotel operations.
Challenges Faced
Running a hotel in a tourist hotspot like Shantiniketan during peak seasons is no easy feat. Hotel Royal Bengal faced significant challenges in standing out among numerous competitors.
Managing reservations across various platforms, overseeing restaurant operations, and maintaining an engaging online presence became increasingly time-consuming. They juggled multiple systems for different functionalities, which hindered efficiency and a seamless workflow.
Consequently, these issues negatively impacted the guest experience and overall business performance.
The hotel staff found themselves overwhelmed during peak seasons, struggling to keep up with the high demand and maintain smooth operations.
The complexity and time-consuming nature of their existing processes made them realise the need for a more efficient and integrated solution to manage their operations effectively.
Solution
Recognizing the need for a comprehensive and efficient solution, Hotel Royal Bengal decided to switch to YCS’s cloud-based hotel management system. This marked a turning point for the hotel, as YCS’s advanced solutions empowered them to streamline operations and integrate all functions into a single platform.
Their transition to a technology provider as YCS marked a significant improvement in Hotel Royal Bengal’s operational efficiency and service delivery.
With its intuitive features and user-friendly interface, once daunting tasks have become manageable with just a few clicks.
Whether it’s creating promotions, managing room inventory, or handling guest data, everything is seamlessly integrated into one platform.
This streamlined approach not only saves time but also enhances productivity, allowing the staff to focus more on delivering exceptional guest experiences.
Seamless Integrations: The Backbone of Success
Hotel Royal Bengal has long trusted YCS products, consistently expanding its integration of essential tools to enhance its operations.
These integrations have been pivotal in ensuring seamless hotel management:
- Property Management System (PMS), eZee Absolute: This system enables the hotel to streamline front desk operations, reservation management, and housekeeping tasks efficiently– all from one platform.
- Restaurant POS System, eZee Optimus: The hotel’s dining services benefit from eZee Optimus, which simplifies order management, billing, and inventory control, ensuring smooth restaurant operations.
- Website Builder Solution, eZee Panorama: Hotel Royal Bengal has developed a professional, user-friendly website that effectively showcases its offerings and attracts more direct bookings.
- Channel Manager, eZee Centrix: Integrated with over 130 OTAs, our channel manager enhances the hotel’s visibility and booking capabilities across various online platforms. It ensures real-time updates of room availability and rates, optimizing revenue management.
The comprehensive integration of these YCS products has not only streamlined operations but has also enabled Hotel Royal Bengal to scale its business effectively.
These features coupled with our round-the-clock support, have empowered the hotel to achieve new revenue heights and deliver exceptional guest experiences consistently.
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