Nestled in the breathtaking mountains of Uttarakhand, Sidus Galaxy Resort & Spa stands as a picturesque retreat, offering guests an exquisite blend of luxurious accommodations, personalized services, and unique experiences, all framed by the awe-inspiring backdrop of the Himalayan snowclad peaks.
Known for being the most charming retreat located in the mountains of Chakrata, it is the perfect concoction of Hospitality, Comfort and Nature.
Challenges
Operating in a traditional manner, Sidus Galaxy Resort & Spa confronted several hurdles that hindered its growth. Foremost among these challenges was the absence of an integrated booking system and hotel management system. This not only made day-to-day operations more complex and time-consuming but also limited the resort’s ability to scale its business effectively.
With Uttarakhand being a year-round tourist hotspot, competition remained intense. Sidus Galaxy Resort & Spa urgently needed a solution to modernize its operations, optimize bookings, and maintain its competitive edge.
Solution
In the midst of these challenges, Sidus Galaxy Resort & Spa recognized the need for a comprehensive Property Management System (PMS) solution that could address its operational challenges.
After thorough market research and analysis, the directors chose eZee (now Yanolja Cloud) as their hospitality tech provider. Since then, it has been a blooming partnership associated with eZee for the last 2 years.
Tejinder Singh Bajaj, one of the partners in Sidus Galaxy Resort & Spa says “One of the issues we were facing was to have an integrated system for our property management, and that’s when we came across eZee”
It won’t be wrong to say that eZee’s Property Management System (PMS) breathed new life into Sidus Galaxy Resort & Spa. The PMS’s intuitive interface and user-friendly design made it incredibly easy for the resort to transition from its traditional approach to a more streamlined and efficient system. The resort’s staff quickly adapted to the new system, ensuring minimal disruption during the transition phase.
Expanding horizons with eZee’s Channel Manager
Impressed by the success of their partnership with eZee’s PMS, Sidus Galaxy Resort & Spa decided to take it a step further. They opted for eZee Centrix – a cutting-edge Channel Manager, to significantly enhance their visibility and revenue streams. This advanced channel manager enabled the resort to efficiently distribute its inventory across multiple OTAs, ensuring maximum exposure.
eZee Centrix empowered Sidus Galaxy Resort & Spa to streamline their operations and also ensure they sold rooms at the most competitive rates through intelligent yield management strategies.
The resort’s management appreciated the technology and also commended eZee’s dedicated after-sales team. Their commitment to understanding Sidus Galaxy Resort’s unique requirements and providing tailored solutions further strengthens the partnership.
What Makes Sidus Galaxy a World of Delights for Guests?
Beyond the technological transformation, what truly sets Sidus Galaxy Resort & Spa apart is its commitment to offering a unique and unforgettable experience to its guests.
“This place is a real gem! What a scenic beauty at Chakrata, Sidus Galaxy is the best place to refresh and you can enjoy it with your family”
– Guest’s Review from TripAdvisor
This boutique resort boasts numerous specialities that make it a preferred choice over others in the region such as:
- Stargazing: Situated in the pristine mountain environment, Sidus Galaxy Resort & Spa provides the perfect opportunity for stargazing. The clear skies and minimal light pollution create a celestial spectacle that leaves guests in awe.
- Serene Spa: The resort’s Serene Spa offers a haven of relaxation and rejuvenation. Guests can indulge in a range of spa treatments while surrounded by the tranquil beauty of the Himalayas.
- Picnic Spots: Sidus Galaxy Resort offers carefully curated picnic spots, allowing guests to immerse themselves in the natural splendour of Uttarakhand.
- Stamina Fitness Centre: For fitness enthusiasts, the resort’s Stamina Fitness Centre provides state-of-the-art equipment and facilities to maintain their health routines even while on vacation.
- Skittle Souvenir Shop: Skittle, the resort’s souvenir shop, offers a selection of locally crafted items and mementoes, allowing guests to take a piece of Uttarakhand home with them.
- Snowfall Spectacle: Perhaps the most enchanting experience at Sidus Galaxy & Spa is witnessing the breathtaking sight of snowfall in the Himalayas. The resort’s unique location provides guests with an unparalleled opportunity to immerse themselves in the magic of falling snowflakes, turning their stay into an unforgettable winter wonderland experience.
With these specialities and more to explore, Sidus Galaxy Resort & Spa has carved a niche for itself as a destination that offers world-class technology-driven hospitality and delivers a memorable and enriching experience that keeps guests returning time and again.
Recognition as Traveller’s Choice Award
A big achievement for Sidus Galaxy Resort & Spa was winning the Traveller’s Choice Award from TripAdvisor. The award, based on guest reviews and ratings, remarks Sidus Galaxy Resort & Spa as a top pick for travellers who want luxury and to be surrounded by beautiful nature. This recognition stands as a testament to the resort’s dedication to delivering memorable guest experiences.
From Success to Inspiration
Sidus Galaxy Resort & Spa’s remarkable transformation did not go unnoticed within the local hospitality industry as well. The resort’s management was so impressed with eZee’s after-sales support and dedication that they actively recommended eZee to their colleagues in the industry.
Today, Sidus Galaxy stands as an example, motivating others in the region to explore similar paths to enhance their guest experiences and streamline their operations.
Role of eZee’s Support Service in the Success Story of Sidus Galaxy Resort & Spa
What truly sets eZee’s after-sales team apart is their unwavering dedication, which transcends the traditional boundaries of sales. They emerged as strategic partners, deeply invested in Sidus Galaxy’s transformation journey.
Tejinder says “ The product is undoubtedly good, but the best part of eZee is its after-sales support team. They’re available 24*7 to help you out”.
With an in-depth understanding of the hospitality industry, eZee’s after-sales team effectively presented eZee’s solutions. Along with that, they also provided invaluable guidance on how to utilize these technologies to boost the guest experience and revenue.
eZee takes great pride in providing Sidus Galaxy Resort & Spa with precisely the best they need for their property!
