The duties of a hotel manager comprise of managing top to the bottom level workforce. Right from keeping the hotel running and live, the manager has to be aware of each and every action taken.
And that includes everything from guest service, administration, bookings, dine-in, laundry, staffing, and even payroll.
If you hire a hotel manager who has soft and hard skills, your half the problem is solved. He will surely be able to sustain in all the conditions. And when required, he will get to the scratch of any issue arising in the business and solve it amicably.
You should recruit an expert in management who will cruise your hotel through various challenges and whatever is needed to build a successful hotel business.
Evidently, the responsibilities of a hotel manager are extensive, never knowing where to start and where to end. Let’s take a look at some of the areas a hotel manager needs to focus on, to run the hotel successfully.
So, what are the duties of a hotel manager?
A hotel comprises of many departments. Keeping control on all the staff of various departments is the key to fruitful management. But to achieve this, you require to apply modern techniques as mentioned below:
1. Using the latest technology for managing hotel operations efficiently
You can’t deny the fact that the automation of business processes reduces the time taken to manage and perform operations significantly. Hotel technology plays an important role in developing hospitality businesses.
So to say, one of the important responsibility of a hotel manager is to bring change in managing hotel operations. Adopt new technology like a comprehensive hotel management system for simplifying all hotel jobs and marketing activities.
Additionally, employing robots for your guest services can make your hotel operations efficient and interesting.
Activities like welcoming guests, handing key cards, check-in, front office, recreational services and amenities, housekeeping are executed in a flash because of technology.
2. Allocate right jobs to the right person
Understanding your team’s mindset and strength is inevitable for a hotel manager.
Accordingly, he has to be selective in assigning tasks to the staff and guide them in the right direction.
That’s why, leadership and mentorship are one of the must-have traits of a hotel manager. More importantly, he should be open to accepting suggestions from his subordinates.
3. Take care of the hotel’s reputation and brand
Every business has a standard to maintain in the industry. People talk about the way you conduct your business, provide services and how you have fared uptil now.
One of the essential duties of a hotel manager is to do branding and marketing. Or at least work towards that.
Keeping eye on guest reviews on social media, OTAs and other platforms will help in improving your brand value.
Additionally, you need to look after the online hotel reputation management extensively. This is because you cannot afford to ignore a negative review.
4. Building a high-performance work-culture
Every business runs on ideas. Being open to new suggestions is an effective way to interact with your staff members and encourage their participation.
Here, the staff is held responsible for their work – including bookings management, housekeeping, laundry, banquet and other services offered in various hotel departments. They have to make sure that all tasks are done efficiently and on time, which eventually increases your hotel’s revenue.
The right information is the key to taking solid business decisions. One of the duties of a hotel manager is to take decisions based on facts and real data; and not on gut feelings. Basically decisions which work in the long run.
5. Dealing with changing guest expectations
As much commendable, it is, meeting the guest expectations in the right manner requires a lot of efforts.
Your hotel manager needs to classify the rate type and designate it under various guest types you cater to. Accordingly, the services are to be rendered.
So, with these few penned down duties of a hotel manager, you can check whether your manager is working accordingly to give you desired results.
And, if you are opening a new hotel — these are the major things you need to look for in a hotel manager so that your hotel business blooms exponentially.
A complete package of hotel management software is what you or any hotel manager in this world is looking for. It will not only automate all your operations, but also make hotel management extremely easy for you.
