Over the last two decades, we have witnessed an exponential growth in the field of technology, especially the digital technology. With the cost of labour increasing leaps and bounds, visionary hoteliers are already looking to technology to introduce workforce coherences while maintaining service standards for their guests. Many good hotels are now connected to a multitude of Global Distribution System (GDS) in the need of real-time access to hotel administration online. Others are still a little hesitant in switching over their traditional management system because of certain myths they carry in their mind particularly related to the techno-phobia or lack of awareness about the Cloud PMS.
Some of the benefits of shifting to the cloud computing model from the conventional web based hosting system are minimum operating cost, easily adaptable features, automatic software updates, minimum downtime, access from anywhere and a quick return-on-investment
The above-mentioned ambivalence may also be well prevalent amongst certain hoteliers because of concerns regarding safety of data, ownership as well as from the reliability point of view. We will try to elaborate each of these apprehensions one by one by providing satisfactory answers that can give constructive insights for the decision-making process of these skeptical hoteliers.
Is the Cloud actually safer than the traditional web hosting system?
In the early stages of the Cloud option, many hoteliers looked at it with cynicism in regards with the performance as not many purveyors were writing applications to fit the cloud model. Additionally, the cost of internet circuits and bandwidth also thwarted the adoption.
But for those who have flung themselves in the Cloud PMS, there’s just no looking back! As a matter of fact, many hotels are expanding Cloud computing beyond the PMS. Those who have already experienced the cloud find it actually very safe in terms of security because when the data is in the cloud, it no longer exists on the property, which actually means huge decrease in risk for the hotelier.
Online Hotel Management System like eZee Absolute ascertains the safety of the hotel’s data by storing it in secured servers with firewall protection and SSL encryption. The data is regularly backed-up automatically to make it secure and can be restored easily.
Is Cloud a cheaper or costlier option vis-à-vis the traditional web hosting system?
With a Cloud PMS, the hoteliers don’t need any IT-Staff or physical drives to back up the data or for maintenance work which actually results in great savings! Further, the entire process post installation is hassle free as no additional software or hardware is needed for cloud which saves the property owners’ time and energy in dealing with these vendors. Further to this, the hoteliers can have the liberty of choosing to pay only for the features they require and they can choose the most cost effective plan for their property according to their specific requirements. Cloud saves the property owners from investing largely into servers and software so it is actually a very viable and economical option with no long-term contracts.
Is it really easy and convenient to operate Cloud in comparison to the traditional web hosting system?
Hotel owners who are acquainted to hotel software can understand the Cloud operation mechanism pretty easily without any extensive training. Novices can also learn very quickly, provided they are aware of the hotel operations process. All operations are performed from within a single window and user prompts are verbose and quite easy to grasp. Further to this, with a PC or a laptop along with internet connectivity, the cloud system can be remotely accessed by the hoteliers from any part of the world helping them keep an eye on their business anytime, anywhere!
What is the assistance offered by the service provider in case of a sudden breakdown?
With Cloud, majority of the risk management is transferred from the hotelier to the vendor hosting the data, which not only frees the hotelier but also results in more security than ever. Further, majority of service providers have round the clock customer care support and dedicated phone lines to fix technical malfunction that the property owner may face sometime. In unlikely event of a disaster, software like eZee Absolute, will automatically shift to a backup server giving the user the benefit of unceasing service without affecting the business.
Few important paybacks out of many for the property owners shifting to the cloud computing model from the conventional web based hosting system are minimum operating cost, easily adaptable features, automatic software updates, minimum downtime, access from anywhere and a quick return-on-investment. So, the next time you think of the feasibility of having Cloud PMS over traditional web hosting system, you know the reality!