Best Practices to Improve Hotel Reputation Management

Beyond Traditional Hospitality: The Impact of Consumer Behavior on Hotels

November 20, 2023Last modified on November 20, 2023 by Antara Das 7 min read

Running a hotel is a fantastic journey, but it also requires you to stay on your toes as the hospitality landscape continuously evolves. One of the keys to staying ahead in this dynamic industry is to understand the changing guest behaviour. As society undergoes profound changes, so does the behaviour of consumers, and this transformation … Read more Beyond Traditional Hospitality: The Impact of Consumer Behavior on Hotels

Emotional Intelligence: The Key to Hotel Service Excellence

May 30, 2023Last modified on May 30, 2023 by Antara Das 5 min read

emotional intelligence in hospitality industry

Hospitality is like a delicious recipe: it requires the perfect blend of care, attention, and a sprinkle of love. But the magical ingredient for this recipe is called emotional intelligence. In simple terms, emotional intelligence or EQ refers to the ability to understand and manage emotions, both within ourselves and in others. It’s all about … Read more Emotional Intelligence: The Key to Hotel Service Excellence

Master the Aspect of the Look-To-Book Ratio for Your Hotel

April 26, 2024Last modified on April 26, 2024 by Vanshika Kaushik 7 min read

Do you get a lot of website visitors but only a handful of bookings? Then it’s time to improve your hotel’s look-to-book ratio. Learn how to do it in this blog.

Guest Satisfaction in Hotels: 7 Ways to Improve It

May 4, 2021Last modified on May 4, 2021 by Siddharth Joshi 7 min read

Here are 7 underrated yet smart ways to improve guest satisfaction in hotels

Guest satisfaction is a cocktail made of 3Qs of the services – Quality, quantity and quickly. Here are 7 steps to use them and achieve better guest satisfaction in hotels.

Here’s All You Need to Know About Sentiment Analysis for Hotel Reviews

May 20, 2021Last modified on May 20, 2021 by Siddharth Joshi 6 min read

Here's how sentiment analysis for hotel reviews work

Sentiment analysis for hotel reviews helps in various ways. You can know about your hotel’s reputation and know the areas with scope of improvement. Here’s how to do it.

Want to Avoid Negative Hotel Reviews? [DON’T DO THESE]

January 2, 2023Last modified on January 2, 2023 by Siddharth Joshi 7 min read

A hotelier may struggle with ‘n’ number of things, yet negative hotel reviews are still on the top of their list. Here’s how you can avoid them.

Hotel Reputation Management: 4 Easy Hacks to Master It

May 13, 2021Last modified on May 13, 2021 by Siddharth Joshi 6 min read

Hotel reputation management is the need of the hour for the hospitality industry. And in this blog, we talk about just that!

How to Respond to Positive and Negative Hotel Reviews? [FREE Templates]

June 9, 2024Last modified on June 9, 2024 by Manasi Shah 10 min read

In a world where everyone’s a critic, reviews pose as the face of your property. However, most often, properties miss the fact that responses are equally important for a better guest experience. Let’s learn how to respond to hotel reviews, especially the negative ones.

Here’s Why You Need to Start Focusing on Hotel Reviews

September 21, 2022Last modified on September 21, 2022 by eZee Editorial Team 9 min read

Hotel review management is a MUST these days.

Reviews are not just the feedback from your guests. They play an important role in building your reputation, getting more guests, and strengthening your online presence. Here’s everything you need to know about review management.