Guest Satisfaction in Hotels: 7 Ways to Improve It
Guest satisfaction is a cocktail made of 3Qs of the services – Quality, quantity and quickly. Here are 7 steps to use them and achieve better guest satisfaction in hotels.
Guest Experience
Want to Avoid Negative Hotel Reviews? [DON’T DO THESE]
A hotelier may struggle with ‘n’ number of things, yet negative hotel reviews are still on the top of their list. Here’s how you can avoid them.
Hotel Welcome Letter: How to Curate The Perfect One?
A hotel welcome letter or welcome email can create a great first impression. Learn what you should include in them and ways to design the best one for your property.
5 Steps to Cultivate Guest Confidence Post COVID-19
Hotels around the world are trying to recover from the COVID crisis. And to accelerate the recovery, hotels must consider working towards boosting guest confidence as the needs and wants of travelers have changed. In this blog, we tell you how you can boost guest confidence amid these times of COVID-19.
How to Handle Hotel guest complaints and Deal With Angry Guests
You welcome N number of guests at your hotel. However, some might love your services while some may have a bad review. And, dealing with such guests can be a complex job. Here’s how you can handle guest complaints and enhance their overall stay experience.
How to Effectively Design Hotel Booking Confirmation Email? [FREE Templates Inside]
Confirmation emails are very essential. They act as an acknowledgement for the reservation your guests have made. Here’s a complete guide that shows you how to make the best reservation voucher or booking confirmation email along with some free templates.
17 Ways to Improve Hotel Guest Experience
The hospitality industry revolves around guests. And, imparting the best hotel guest experience is key to better business. Here are some great guest satisfaction ideas to make them happy right from arrival to departure.
Best Hotel Guest Experience: How to enhance your guest experience at arrivals
When your entire business is centered on the guests, it becomes your foremost duty to make them happy. Since, “First impression is the last impression”, this blog teaches you to offer the best guest experience at arrivals.
Should Internet Access be Complimentary at Hotels?
Along with food, water and shelter, the internet has become one of our necessities. At present, the internet is expected by all types of guests. In this blog, we have discussed how WiFi is soon going to become a mandatory amenity for hotels.