Opening new properties in stunning locations, welcoming more guests, and creating unforgettable experiences – as a hotelier, these must be your ultimate aspirations.
Yet, you also know the hard truth: the road to expansion isn’t easy. The more you grow, the more challenges you encounter, from managing operations across multiple locations to maintaining consistent guest satisfaction.
Every aspect needs to work in perfect harmony, and that’s where the right technology becomes essential. Without it, you could quickly find yourself overwhelmed, juggling countless responsibilities.
This was the exact situation DLS Hotels faced on their journey. They needed a reliable backbone—a strong technological foundation to support their ambitious growth plans.
They found this in YCS’s modern hospitality solutions, which empowered them to expand with confidence, knowing they had the right tools to support them at every step.
Let’s delve into their story and explore how YCS made a difference for them!
Meet DLS Hotels
DLS Hotels is a thriving hotel chain with over 25 properties spread across 12 locations in Uttarakhand and Himachal Pradesh, including popular tourist destinations like Haridwar, Rishikesh and Dharamshala.
Since its founding in 2014, the chain has steadily expanded, adding more properties to its portfolio year after year. Achieving this level of growth and success wasn’t easy.
It wasn’t just about financial investment; it was about finding the right technological support to drive and sustain their expansion.
Let’s take a closer look at the challenges and obstacles they faced along the way.
The Challenges Faced
Since its inception in 2014, DLS Hotels has operated with a clear vision: to provide the best service by setting the highest guest expectations and not just meeting them, but exceeding them – all at reasonable prices.
However, as they continued adding more properties, they found it increasingly difficult to maintain this standard. Ensuring smooth bookings and delivering a consistent guest experience across multiple locations became a challenge.
Managing operations across numerous properties and keeping track of each one was becoming more complex. The lack of real-time information on each property made it tough to keep everything in check. Despite exploring various solutions available in the market, none seemed to fit their needs.
What they required was an integrated solution that could streamline their daily hotel operations and provide comprehensive, real-time management across all locations.
Solution: How YCS Helped DLS Hotels?
Faced with these challenges, DLS Hotels turned to YCS’s modern hospitality solutions. For over two years now, they have been utilizing our platform and relying on our tech support to manage their hotel chain.
YCS addressed their key challenges by providing an integrated solution that seamlessly connected all their properties.
Our software offered real-time visibility and centralized control over their operations, which was exactly what DLS Hotels needed. By consolidating their management processes into one cohesive system, we helped them streamline operations, improve booking accuracy, and enhance the overall guest experience.
The transition to YCS not only resolved their operational difficulties but also provided them with robust support for their ongoing needs. This allowed DLS Hotels to focus on its core mission of exceeding guest expectations while confidently managing its growing network of properties.
Remarkable Changes and Expansion
With YCS, DLS Hotels experienced a range of transformative benefits that revolutionized their operations and supported their expansion. Here’s how our solutions made a difference:
- Centralized Control on Inventory: DLS Hotels could now manage inventory and reservations for all properties from a single platform. This centralized control meant they could easily track and control availability across all properties without the confusion of juggling multiple systems. Plus, it reduced the risk of overbooking and ensured that inventory was accurately managed across the board.
- Consolidated Data: With all data unified into one system, they could access valuable insights and reports effortlessly. It provided a clear overview of performance metrics, guest preferences, and operational efficiency, helping them make informed decisions.
- Chain-Wide Booking Engine: We integrated a seamless booking engine into their hotel website, allowing guests to book directly for any location within their chain. This streamlined the booking process and enhanced the guest experience.
- Single Login Across All Properties: Managing multiple login credentials can be a hassle. YCS eliminated this issue for them by providing a single login for all properties, simplifying access and enhancing security.
These changes allowed DLS Hotels to streamline their operations and manage their growing number of properties with ease. The right technology didn’t just support their current needs but also paved the way for future growth.
With operational hurdles effectively addressed, DLS Hotels is now planning to add more properties to their portfolio. Their confidence in YCS’s continued support has been a cornerstone of their ambitious growth strategy.
After 10 years of partnership, DLS Hotels and YCS share a relationship built on trust and results. The modern solutions provided by YCS have not only addressed the operational challenges faced by DLS Hotels but have also empowered them to upscale with confidence.
Their journey is a testament to how the right technology can take off the burden of operational complexities and pave the way for expansion.
As a hotelier, are there aspects of your operations that you feel you could simplify or improvise? Whether you’re juggling multiple properties or contemplating expansion, YCS is here to support you every step of the way.
Explore our features and see how our solutions can make a difference for your hotel chain. Try them for free and experience the transformation firsthand.
