Category Archives: Hotel Software

ROI on Hotel Technology: Are you measuring it ‘The Right Way’?

How does Hotel technology benefit you?
Have you ever tried measuring it?
What did you find?
Is the investment worth the returns?

ROI i.e. Return On Investment. We are talking specifically about Returns on Technology Investment. Ideally, when you implement high end software to get something done, you bear in mind benefits it brings to you. Same goes for hotel software, when you install it at your property you expect it to improve efficiency and accuracy of operations, reduce labor costs and a lot more.

Well, this makes complete sense. These days, this bigger-than-ever adoption of hotel technology and tools replaces those manual practices on a big scale. Hotel software are no longer limited to operations optimization, they are influencing guest engagement a big way. Thus, a newer formula to calculate returns is called upon.

How to measure ROI on hotel technology

Let me present a brief guide on changing role of hotel technology and thereby re-defining and measuring tech investment return.

Hotel Technology and ROI: Old school days

Earlier, investing in right hotel software was somewhat an expensive decision a hotelier had to make. A lot of research, going over requirements and needs, financial planning and in the end evaluating solution resulted into software purchase.

After that tech solution would automate and streamline all hotel operations, boost revenue and ensure maximum output from hotel staff. Correspondingly, ROI calculation formula was primarily focused on,

  • Automated basic operations and Reduced man hours
  • Freed staff interacting more with guests (Difficult to quantify this. I know!)
  • Elimination of human errors and losses
  • And, increase in hotel Revenue (Obviously!)
  • And, get more done faster with fewer employees.

All in all, conventional formula revolved around measuring cost reduction due to automation by hotel software. “Old ROI Methods Are Holding Back Adoption Of New Technology” cites Andrew Bartels, VP, principal analyst serving CIOs. (Source)

Why those traditional methods of measuring ROI are not working?

The financial models used to calculate return-on-investment (ROI) for tech purchases in hotels show that old formula evaluates capital investment versus customer engagement.

In current times, hotel technology is blending marketing and online presence with increased guest influx and thereby guest satisfaction. Hence, newer ROI calculation formula must measure these combined efforts. When you have figured it out, you would cross past your others in terms of digital competition.

In this era of on-hand details and enhanced analytics, ultimate benefit is not cost savings. “Primary business benefit is not doing more work with fewer people. Instead, main benefit of these new technologies is reducing probability of bad business outcomes, and increasing probability of good business outcomes.” says Andrew. (Source)

ROI with advanced hotel technology: Changing Trends

Latest hotel software have a lot to make it easy for both guests and hoteliers.

Be it Smart phones, Mobile Apps, Internet and Social Media, Tablets and Gadgets, not to forget modern travelling tools that give them access to tons of information in a click. Likewise, hoteliers too are armed with cloud based hotel technology, quicker one-touch operations, faster service and digital settings to be omnipresent in market.

Therefore, top objective of hotels inclines to focusing more on customer facing technology, mobile payment, task management tools, flash reports, and all that is needed to provide splendid services to millennials.

Hence, there should be present-day formula to calculate ROI, right? Because if you try to measure benefits in terms of headcount or operational cost savings, you won’t find them, resultantly, you refrain from investing in technology.


The fundamental formula is:
ROI on technology = Net gain on technology / Cost incurred to implement technology.
Therefore, to get positive ROI either you have to focus on both increasing gain and reducing capital cost.

Formula of measuring ROI on technology ‘The Right Way’

Guest-facing technology

Term ‘guest facing’ stretches to manner in which your services are experienced or seen by your guest. Young generation demands to be dealt with in a high tech way. Hence your need to employ technology that saves THEIR time and delivers services they need. For example, equip them with a mobile guest portal and they can perform self check in/out, fill up details from their smartphones and more. Give them a tablet menu and they can browse through and place order themselves.

Setting a digital strategy

Overall experience that modern guest perceives at your hotel critically demands use of digital mechanism.

  • Instant online rates and inventory distribution.
  • Mobile-ready hotel website that takes direct bookings.
  • Being present on all booking channels your guests might look for you on.
  • Offering optimum rates to combat competition.
  • No paperwork, using digital devices such as digital menu, or online feedback system.

Everything of this builds a compelling strategy for you to rock and sets you apart from the rest and as a result boosting ROI.

Data Security

This should be clear priority for you. Investing for data security provisions in cloud environment not only protects your privacy, but also gives you a strong edge against any worst case scenario of data loss. Secured data provides you with anytime backup and easy restore options.

Everyone is going Cloud, are you?

Access anywhere and operate from everywhere is mantra you need in your day to day hotel management. Convenient mechanism, eliminated upfront purchases of hardware and affordable subscription plans are becoming favourite to hoteliers as they are saving a big deal in costs. Easily adaptable features, automatic software updates, minimum downtime, low maintenance, all this is just a beginning of positive ROI.

So next time when you want to upgrade to a more efficient Hotel PMS, do consider cloud based options.

Get set with new payment modes with technology

Millennials are tech savvy, so you should walk a step advance in order to deliver tech-driven services that please them and make them return to your hotel.

Provision of modern payment options is one such factor they prefer. Online payment, credit/debit card swipe, payment gateway integration and variety of mobile-first payment gives a final punch. Make sure you have these options in your hotel software to ensure you get desired cash flow.

Make the most of Mobile engagement

With maps in their palms, they can find best place to stay, services they want, where-how-and-why of any location. Your guests are online most of the time, and you are too. You see a cool opportunity to connect with them here?

“Be present on their screens, send them push notifications, connect with them on social media platforms. All-time-best guest retention technique.”

Make them feel you want to keep in touch with them. And, if your hotel technology can do it for you, then it is bringing you constant revenue flow. Sounds good in terms of ROI? Of course it does.

Just a random question, do you offer your guests free Wi-fi at your hotel? How effective it is? Give it a thought.

How easily your guests can find you?

How you can increase revenue and thereby returns with hotel technology?Well, simply make your software bring you bookings. Yes, it can bring you bookings from all over the world. Use software that connects you on channels where your guests can reach you easily. What is result?
More bookings, higher occupancy rate, higher revenue and you guessed it right! Quick ROI.

In a Nutshell

There is no one-size-fits-all technology. Numbers on paper can only give you calculation of returns on tech purchase. But real ROI comprises of performance, analysis and informed decision making. ROI is a tool that tells you what is working and what is not. Ultimately, it is your brain that helps you make decision which makes or breaks your business.

Technology cannot work per se. You have to select right technology and make it work for you.

Watch over market trends from time to time, stay abreast with latest technology. Stick to what works best for you and deliver what your guests seek from you. I bet you’ll be rewarded with all time high returns on investment.

Optimize Hotel Management with ‘Just Right’ Payment System

“Do you accept credit cards?” 

What is your answer when your guest asks you such a question? If you accept digital payments, you are on safe grounds, Mate! But if, you are cash-only, or not-yet-mobile-payment-friendly, then it is going to be a tough ride for you ahead. Because that guest might not taste your finest food or not stay at your coziest room. Hotel management is out of style for you. Why, just because you do not offer modern payment options.

Cashless! People are going frenzy over this lately.
Cashless payments, cashless transactions, cashless business and cashless nation!

Undeniably, demographic of contemporary consumers shows that, most of the consumers heavily use mobile wallets and plastic cards. To serve such client base- hotels and restaurants must adapt systems or software that offer cashless services.

Hotel management made easier with cashless payment

Recently in India, announcement of banknote demonetization set entire nation to a state of hysteria. The unanticipated ‘Cash Crunch’ made the entire nation look for an alternative of cash and explore cashless payment system. Having said that, it is an irrefutable fact that majority of the sectors are troubled by the drive at a considerable scale. As a part of cash-driven economy, Indians prefer making cash payment. So do the business owners! But with the changing times, the business processes are bound to change.

Showing tangible signs of recovery, Indian businesses and consumers, both are on their way to fight ‘Cash Crisis’ with technology having their back.

By and large, hotel industry and tourism is one of the fastest growing industries in India and internationally as well. The drive towards going cashless has impacted day-to-day affairs of people; compelling them to put a limit on spending cash money down the drain. Presumably, hotels and restaurants with ‘Cash only’ mode are at loss of a king’s ransom.

Tourism, Hotel industry and F&B are innate components of any country’s economy. Hence, although this transition towards cashless country appears unpleasant as of now, it holds positive consequences in longer run.  

Hotel and restaurant businesses have no choice but to adapt to this digital evolution. In the end, it will only reward them with quicker and transparent transactions, satisfied millennial clients, and improved services.

So, what happens if your business is still ‘Cash-only’ or ‘Not-ready-for-mobile-pay’:

Meanwhile, when ratio of plastic to cash money transactions is at peak and number of ‘Saved Cards’ has grown by 30%; people in your region too are definitely going for digital payment methods. Or simply this cash crunch would oblige them to use hospitality products that let them use other payment options. Do you think you are ready?

  • Owing to a fact that higher cash spending is seen at restaurants, both standalone and hotel restaurant might face interim slowdown in revenue if they are not next-gen yet.
  • People willing to pay with non-cash payments get irritated over inconvenience.
  • Consumers might buy lesser with cash as compared to higher non-cash purchase.
  • Loss of prospect guests.
  • Paperwork and bookkeeping still remains to cause further headache.
  • Cash money stored basically means your security at risk.

And benefits of going cashless with technology

  • Optimally improved service and efficiency
  • Reduced human errors and labor costs
  • Flexibility in receiving orders and payment for them,
  • Increased guest satisfaction and loyalty
  • Eliminated hassles of dealing with manual payment process
  • Above all, you get to promote a cashless economy.

What is futuristic alternative of accepting cash payments?

Simply install a hotel management software and/or a Restaurant Point Of Sale software that allows you to offer modern payment options.

As technology in hospitality is the new extravaganza, operators implementing hotel management software to manage daily operations at hotels and restaurants are increasing day by day.

Conventionally, technology influences everything from attracting guests to enhancing services, and best thing, it provides myriad of alternatives for accepting cash payment from guests (young generations in particular). Ultimately, this creates a potential for more streamlined, secure and transparent transaction system.

Implement a right payment system, that allows your guests to make payment how and when they want to, while providing a superior experience.

Which software to use? Why?How? This is all you need to read:

In exponentially growing industry, hoteliers and restaurateurs have to stay updated with technology that help stay ahead of pack and grow.
Here we are presenting a collection of must-have and nice-to-have solutions that make hotel management easy as pie and help you optimize and deliver world class services.

A hotel management software: the tech way to serve your guests!

Install a hotel management system that is lightweight, easy to use and automates all your daily operations and offers your guests all the convenience of choice for making payments. Ideally, you need hotel software that allows you to accept payments via cash, credit/debit cards, wallets while not missing those globally popular payment gateways. Besides, accepting digital payments in multiple currencies, if available would be a cherry on cake. Thus, keeping you up-to-date with everything related to payments.

Online Booking Engine: Bookings right from your hotel website

When your guests can book online with you, they must be able to pay online too.

Select a booking engine that allows the bookers to make direct payments, credit card and online banking (net banking too). Besides, best Booking Engine is responsive to work flawlessly for smaller screens, with quick and simple booking process to avoid booking abandonment. Going a step further, using booking engine you can even display rates in different currencies and allow guests to make payment in the currency of their choice.

The Restaurant POS system that you must have at your place

Your restaurant needs a Point-of-sale system, that can speed up service, reduce manual errors, manage all order types, track orders, simplify billing process and all that you need at your restaurant. Importantly, payment should be effortless with multiple payment options of Cash, Debit/Credit Card or Loyalty/Reward Points. Additionally, integration with payment gateways and third party loyalty systems would further facilitate payment process.

Loyalty points

Did you know that you can create your own small transaction system by launching Loyalty and Reward programs? Yes, in such programs you can enable your guests to earn points on various deals at your restaurants. Guests can later on redeem those collected points with you and get discount benefit of your service. This in a way increases influx of guests and engagement too. Isn’t it so cool?

Everything summed up

Definitely yes, you need to adopt various cashless modes of payment to save yourselves from loss of business. You need to automate everything to ace hotel management.

However, you don’t need to follow others blindly like a sheep. Talk to your guests, observe them and engage with them, ask them what they need; what they prefer most from you. Then and only then, make a decision and move ahead with the ‘just right’ technology.

Connecting with each and every hotelier’s requirement of operations automation and ease of payment collection, we have it all under one roof. Employ eZee hotel software and it’ll take care of everything for you.

We have integration with more than 83+ payment gateways around the world. Special regional integrations include PayPal, CCAvenue, Atom, PayTM, SagePay, Stripe, PayUNigeria, BML, Valitor and more. Check out which payment gateway in your region is available with eZee.

[Infographic] Technology For Hoteliers: The Factors Surrounding It

Technology has a way to surprise you. Just when you have become adept to latest trends in your industry; it throws something completely unpredictable yet fascinating at you. That’s when you start seeking for a technology which not only meets all your requirements, but also stays up-to-date with the swing.

And hoteliers like you should stay tuned with the in-thing and make the most of it. We’re here to familiarize you with the perks of using technology, and that too; integrated solutions on that note in terms of technology for hoteliers. Go ahead, read on and stay informed:

eZee Ultimate

Mobile First Index for Hotel Website: Reinforce Your Efforts to Foster Rank & Bookings

Hoteliers!
Do you have a hotel website?
And you try to get more visitors there?
As well you pay attention to online website bookings?

Well then, it’s time you have to listen to what Google has to say. Why? Because, recent announcement from Google demands change in the way you have been building up your hotel website and online bookings.

Just a couple of days back, Google declared that they are going to carry out an experiment that would transform entire search results we get for our queries (of course, to provide better search experience)! Tech gurus call it ‘Mobile-first Indexing’. According to announcement, the ranking system that currently looks at desktop versions of a website, will now primarily consider mobile version of a website to rank it in search results.

What does this mean?

In a nutshell, Google will consider what does your website look like when viewed from a mobile device in order to rank it in results. (I know you just picked up your phone to check it ) System will bring those web pages higher in search results that provide most useful content and superior user experience on mobile devices.

Blog Mobile First Indexing for hotel websites

Mobile First Index: Game-changer enters the spotlight now!

Following this announcement, Google is introducing latest ranking system that is mobile-friendly and is mindful of content that performs better on smaller screens. Mobile-optimized web pages are indexed and used for displaying search results for both mobile and desktop users.

Why hoteliers need to pay attention to it ?

Well, since you have a hotel website and you always try to keep it on higher ranks in search results; you need to pay a close attention to this.

What hoteliers can do to stay firm in this transition from desktop to mobile websites?

  • Square one: Are you present there in mobile world?
    If you are already up-to-date with mobile-ready website, you do not have to change anything. Still you better how does your hotel website appear on smaller screens!
    Well, if you don’t have a mobile-optimized website yet, get a one ASAP. Preferably, you need to pick a responsive web design for your hotel website.
    This means, your website will adjust itself according to screen size and type of device to deliver uniform experience; without having to build different website for different screen sizes. Relieving, isn’t it!
  • Load time and relevance do matter, because
    Load time and relevance do matter To check load time of your property website, you can try using Google’s PageSpeed Insights tool. You can even get Custom Recommendations to increase your website’s speed. For more information and tools, check this out: How to Create a Better Mobile User Experience
  • What about content?
    When people say Content is King, it holds true always. Ensure that your website contains up-to-date quality content that helps it rank better. It is recommended to keep the content and links of mobile version similar to desktop version. You can use Read More links to put adequate content on smaller screens.
  • Don’t have a mobile site? Don’t mess it up in hurry, take your time to make an accurate one!
    Never launch a broken or incomplete mobile site, it would only hamper your search result rankings. Take good time to properly build it.

Mobiles bring in-store revenue: How this index shifting affects Bookings for a hotel website

Your website is a mechanism that popularizes your brand and transforms visitors in guests; a source of revenue that you cannot afford to bypass.

Google is aiming to make web browsing easier and well-suited for mobiles, by introducing this index. At bottom line, it helps businesses increase mobile visitor traffic on their website. Your mobile website will be primarily used for search engine indexing, which clearly implies that if you don’t have a mobile friendly hotel website;
then your rankings will be affected and consequently ‘bookings’.

Moreover, you might even face reduction in website traffic, also, even guests who reach your website on mobile will not convert and abandon booking process due to poor experience.

It is high time for you to measure the impact of mobile searches done by bookers.
Run the test here to see how does your website appear on mobile

Researches have shown that hotels with mobile friendly websites have higher chances of boosting mobile conversion rate to 5% or above. At such times, an excellent (Responsive!)Booking Engine can prove to be a booking booster. Read how-

  1. Clear and simple booking process and forms
    A quick 3-step booking process to instantly and easily book a room at your hotel from smartphones.
  2. User-driven appearance and UI to fit mobile browsing
    A responsive booking system that blends beautifully with your website theme and contains responsive structure, would provide matchless user experience.
  3. Instantly loading on smaller screens
    It should take no time to load and work smoothly, giving splendid booking experience to mobile bookers.
  4. User Engagement
    Compelling user friendly booking environment makes a visitor stay longer on website, thus reduces chances of booking abandonment.

Alternatively, if one website (your own, of course) is not enough for you; if you want to get more visibility; then you must consider flaunting your inventories on Online Travel Websites. Trust it, this way you can attract global traffic of guests at your property. Wondering how you can do this? Simple, get a Channel Manager and get set with all those highly popular travel sites right away.

 

Importantly, though started on a small scale, this whole update is in Testing Phase as of now. Hence, you might see the minimal effect initially.
It will take a couple of months for Google to completely launch this index. Meanwhile, you can prepare and arm yourself with knowledge and tactics to rank higher in Mobile First Indexing.

Behind the scenes: Where this all started

Mobile is incredibly changing and dominating the way people access web content. In recent times, the number of people hitting a Google Search from mobile devices has already surpassed the number of desktop searchers. When you want to know more about something you right away look at that smart-phone next to you, don’t you?

Well, Google knows it all. Hence, to make search results more useful, Google is now emphasizing ‘mobile-first factor.’ Therefore, if your website delivers poor user experience to mobile visitors, warning bells should ring in your head.

How mobile is taking over: These stats are enough to say it all

This recent research by Google makes it very clear what role mobile plays in shopping behaviour of millennials. They are more likely to shop for hotels and accommodation on a smartphone right away. These figures tell it all,

2/3 of young travellers plan antire trip on smartphone

66% millennial travelles search for flights and hotels on smartphone

64% millenial travellers book a hotel room from smartphone

Leisure Travelers & Business Travellers

(Source: Millennial Travelers: Mobile Shopping and Booking Behavior)

Now, you cannot overlook power of smaller screens anymore when it comes to capture the Let’s-book-it moments of millennial travellers.

The End Note

For industries like hospitality, dependent largely on digital consumer channels; very soon mobile will be everything. The way number of mobile users in bookings and travel shopping is booming, you should definitely pay heed to your digital appearance on mobile devices to keep up momentum.

Afterthought:

Right now, somewhere your guest is looking at your website from his smartphone to book at your property. Go and see for yourself how does your website look on that smartphone!

Adapting a right PMS can upgrade the comfort level of Hoteliers to a next level!

Seldom will any hotelier refuse that a ‘Property Management System (PMS)’ isn’t important. However, when it comes to investing in the technology that boosts the productivity and maximize their profits, many of them are hesitant to upgrade because of various reasons such as lack of capital or lack of IT knowledge and having techno phobia.

Time for hotel owners to start realizing that orthodox strategies won’t be felicitous to the unique upcoming situations

In this constantly growing hospitality industry, this is the right time for hotel owners to start realizing that orthodox strategies and lack of up-to-date technologies won’t necessarily be felicitous to the new and unique upcoming situations. Hotel owners who haven’t subsidized their properties in terms of latest technologies can find themselves under-prepared for the escalated workload and sticky situations due to human error that comes with manually updating rates and inventor received from various channels.

pms

The advantages of integrating booking reservation software are countless and some of the key benefits have been classified as under:

Inventory Control Optimization

One of the key benefits of an enterprise-level PMS is superior system reporting. Software that keeps the track of inventory identifies the areas of waste thereby ultimately saving the money for the property owner. Good software covers all round areas of operation because it is operation-specific, audit-based and performs guest-centric reporting. The system lets operators modify reports and ensures unswerving numbers across the whole operation.

Faster Check-in, Check-out and better administration of guest data –

It goes without saying that a standard ‘Property Management Software’ brings along precision of reservations, improved administration of guest data and enhancement of real-time room status. The booking software with its handy features assists in faster guest check-in and check-out as opposed to a cumbersome and time consuming manual process and the e-mail guest recognition of the profile database. Once the profile of the guest is known, their future visits can be personalized granting them a highly superior experience.

It goes without saying that a standard ‘Property Management Software’ brings along precision of reservations, improved administration of guest data and enhancement of real-time room status.

The accounting advantage-

The PMS with its inbuilt feature of accounting is truly a multifaceted software that connects with the bank and Paypal to import the statements. The book-keeping assimilates with the PMS to get City Ledger data, track the due date as per the payment terms and conditions and keep up a check on the cost payable for commissions following any deductions in terms of tax or surcharge. All other accounting work such as cash, cheques, credit card, POS receipts, discounts, OTA commissions, refunds, promotional offers and corporate accounts can be directly reconciled with the bank statements with the help of PMS. This ultimately excludes and decreases the errors related to double entry which is highly probable while doing manual entries. All in all, a well-integrated PMS maintains all the statistical data regarding the hotel’s revenue, receipts and payments that can be seamlessly integrated with the accounting system.

Choice of using Multiple Language Function –

A good hotel software empowers you to use the system with a choice of multiple languages. Even if the hotel staff is not congenial with English as a language, the reservation software comes with the option of three languages. This can also be customized according to any language of the world by changing the words used in the software as per regional requirement. It is actually easy to alter the language through the ‘Change Language’ button with a single click!

PMS role in Housekeeping –

‘Housekeeping’ is usually a tedious job and if proper care is not taken, hotels can find small or big mistakes in it especially when the workload is enormous. The PMS helps the hotel management in keeping a precise track on the housekeeping activities thereby ensuring that the guests do not face any issues related to housekeeping and they find their stay utmost pleasant and comfortable.

To summarize, it won’t be an exaggeration if we say that a right PMS besides being proficient and designed for the express requirement of hastening the billing operations, has myriad of other advantages too like higher operational frequency, superior decision making, greater accuracy in accounting thereby reducing the revenue leakages and improved customer service and satisfaction.

A brief guide to differentiate your hotel online from others

As much as we would like to believe it, but converting the lookers into bookers on the internet is not about offering the lowest rate. Being a part of the lowest rates race is the easiest thing that a hotel can do, but the repercussion of reduced margins is surely going to adversely impact a hotel’s long-term strategy. What is imperative is to provide a distinctive experience as well as an unparalleled service to your guests even before they arrive!

What is imperative is to provide a distinctive experience as well as an unparalleled service to your guests even before they arrive!

 

Revenue per available room (also known as RevPAR) is a key index for hoteliers since it’s one of the ‘Key Performance Indicator’ that suggests how weak or strong the hotel’s income is based on their current sales strategy. Moreover, hoteliers must keep in mind that RevPAR does not essentially go up when the numbers of bookings are maximized by lowering the room rates. Too much dependency on the OTAs also lowers the margins thereby diluting your brand by keeping the potential travel planners away from your hotel’s website.

designhotel-final2

Thus, a differentiation strategy based on your brand, the facilities you provide and your location will entice new guests to your property. If a potential guest visits your website and finds it confusing, there is an immediate action to shift to your competition’s website and even book there. To avoid the loss of a potential guest, following are the 5 fundamental rules that will help hoteliers to get an edge above competitors and ensure maximum occupancy all year round.

Exhibit your hotel properly on website

Displaying your hotel on the website doesn’t only mean posting some pictures or images and write some catchy texts below it. The visual content you post must reflect the value that your hotel has to offer. Even the smallest detail will help to allure your guests. Almost all hotels display a ‘Photo Gallery’ option, but in order to stand out, your pictures should communicate a story to involve your prospective guests. Make sure that your hotel’s page loads right away in just two seconds, because the clients are usually impatient and more so, if they are using a mobile.

Offer attractive promotional deals

You can offer certain promotional deals that are valid only when reserving a room through your website. You can even choose some reputed offline agencies which can book certain packages for you by offering a deal to guests that they will not find elsewhere.

Putting these two efforts will upscale your sales through your channels and even increase the probability of returning customers.

Reward your loyal guests

Nothing works best than creating a sentiment of loyalty within your customers. Run a ‘Reward Redemption Program’ to get more reservations from your frequent guests. Keep the loyalty program module enabled on your hotel reservation software. Surprise your loyal guests sometimes by providing them an exclusive offer of a free additional night stay if they book for certain number of days.

Utilize your funds in specialized channels

It is important that your hotel is ubiquitous on the most relevant distribution channels in your market. An integrated software can help managing these channels fruitfully. Integration shouldn’t be overseen since managing several apps and sources of data can get ineffectual and ultimately costly.

Call-to-action

Once the user finds exactly what he is looking for on your website, he would like to make a purchase decision and thus, it is significant that he is immediately provided with a necessary ‘Call-to-action’ or a ‘Book Now’ button.

A ‘Reservation Button’ must be all the time or most of the times be clearly visible on a mobile or a computer screen. A prominent ‘Call-to-action’ button will help you keep the potential guests engrossed on your website rather than driving them to an OTA page, because once they go away from your website, there are all chances that they lose interest in your property, and ultimately book some other property from somewhere else.

At the end of the day, being non-identical suggests that you are not just executing standard operating procedures but also interested in providing out-of-the-box, pleasant experience to your guests. It lets your guests know that you are actively managing a guest experience that makes your hotel distinctive, especially from the guest point of view, which ultimately rewards both you and your guests!

Tips to woo the travelers with ‘Social Media’ engagement

Social media has changed the conventional pattern of marketing and sales across all business segments and even the hospitality sector is not untouched in this regard. With the enormous impact of social media in today’s marketing practices, the hospitality industry is quickly moving towards ‘Technological Sociability’. So, what exactly does this mean? Social media usage is a growing practice which majority of hotels are following with the intention of turning social communication into data. Hotels are seeking out newer tools and technologies extensively that empower them to evaluate and manage social activity for their online reputability.

 

Social media is not just about attracting guests to your property, but it is also an integral element to foster relationship, share value and engage with the guests

 

With innovative and creative ways to captivate guests in conversations, hotels can use this channel as a substantial marketing tool to build strong brand rapport. These days, social media is not just about attracting guests to your property, but it is also an integral element to foster relationship, share value and engage with the guests.

Let us observe these eye-opening statistics on travel planning of guests via social media –
Roughly, one in five travelers refers social media for accomplishing the travel plan (and these figures are ever increasing), including:

Destinations: 27%
Hotels: 23%
Leisure activities: 22%
Sightseeing: 21%
Meal options: 17%

Now that you know that significance of social media engagement, we bring to you some simple yet innovative and very useful tips for better guest engagement on social media:

TAP THE SOCIAL NETWORKS THAT YOUR GUESTS ARE FOND OFF

To assist your guests online efficaciously, it is important that you are aware which social networks they are spending time on! This is the basic and most important factor to engage and interact with your customers. This knowledge will help you yield a superior customer service experience thereby empowering you to reach the target customers exactly at a time when they need your response the most!

DO TEMPTING PROMOTIONS ON SOCIAL MEDIA

Hardly would there be anybody who is not fond of using social networks like Facebook and Twitter, and this itself is a huge opportunity for the hotel management. You need to come up with irresistible promotional offers that catch the eye of these masses and they are tempted to book! In order to strike a super impressive social media campaign, you have to be very particular about right balance of timing, onlookers and attractive deal.

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ENCOURAGE YOUR GUESTS TO INTERACT ON SOCIAL NETWORKING PLATFORMS

As a prospective client, you would be more convinced if you happen to see the feedback of the previous customers. The same goes for your guests. It is very important to be able to motivate the guests to post reviews about your property on your social media page, TripAdvisor or Yelp. They can even post the pictures of your hotel on your Facebook page or Instagram and share their experiences of staying in your property. Whether it a positive or negative feedback from the guest, make it a point to reach out and respond to them on time. Ignoring a feedback on social media would be a grave mistake.

Apart from this, proactively keep a watch on the mention of your brand on different social networks and conscientiously try to be a part of that conversation in order to connect with the customer pleasingly and convincingly.

POST CREATIVE TRAVEL RELATED CONTENT TO LURE NEW FOLLOWERS

Aspire for a cordial communication style and design, create engaging contents for your social media posts to coax in new fans and followers. Avoid being too formal on social platforms without leaving the authenticity and decency. Wit and humour related to your industry can also entice new people to your profile or page thereby providing them with entertainment value.

ENGAGE IN PAID SOCIAL MEDIA CAMPAIGNS

Exploring the option of paid campaigns on social media will not only expand your engagement with customers, but also grant you to get the most out of your online marketing plans. In most of the cases, the option of paid campaigns generate very effective and engaging results because through that, you are targeting a broader base of customers who are likely to have strong interest in knowing about your business. You can also embed the social media plugins to your hotel website to increase your followers on these widely used networks.

Social media is surely going to stay here as a vigorous marketing tool for the hospitality industry for a predictable future. In all possibility, the prediction seems to be quite optimistic for hoteliers who are all set to welcome the industry trend of social hospitality for engaging with guests, enhance their brand recognition and subsequently yield greater ROI.

How to get a quick ROI on hotel software?

Learn how hotel software will get you a quick ROI

 

Apart from building or acquiring the hotel itself, procuring appropriate hotel technology is one of the most expensive investment a hotelier has to make. It is not easy to get the best property management solution, it involves a lot of research, examining each of your needs and requirements, financial planning, testing the solution at your property and more.  As I said it’s not an easy decision to make. However, it’s a decision your hotel cannot live without because you want to spend your time enhancing guest experience not keep assembling data and trying to make sense of it.

Without an efficient all-in-one hotel software, you will not be able to automate and streamline all hotel operations, boost revenue, ensure maximum output from hotel staff or enrich guest satisfaction. Most of all there are chances that it will greatly affect your ability to run a successful hotel business.

If hotel technology seems like a huge expenditure, keep in mind it also brings in means for quick revenue. The yield will not only be in direct monetary measures but also in terms time saving and various other microscopic measures.

Let us see how you can get Quick ROI on hotel software

Diminish requirement of human resources

 

As a hotel management solution automate a majority of hotel operations it helps you reduce the capital spent on human resources. It even frees the hotel staff from running basic operations to focus on guest interaction.

 

  • Depending upon the size of the hotel and the services offered by you, a comparatively smaller amount of staff can also easily perform the operations through a powerful HMS.
  • Reduction in man hours spent on performing routine time-consuming tasks like check-ins, check-outs, billing, reports etc.
  • Moreover, the all-in-one system also saves time by computerizing the process of distributing rates and availability across multiple booking sources such as the OTA, GDS, hotel website and more.

Increase in Hotel Revenue

 

Your online reach is amplified, thanks to the 100+ travel booking channels connected with the channel manager and unlimited direct bookings from hotel website.

 

  • Through booking engine, accept unlimited commission-free bookings from the hotel website, which are updated in your PMS and associated OTA in real-time assuring that you miss no bookings.
  • As all the changes are updated in real time, you can publish your hotel’s entire inventory online resulting in amplified bookings.

Adequate Revenue Management

Manage different rate plans and get access to comprehensive market behaviour analysis to efficiently manage hotel revenue and increase returns.

 

  • Providing you with exhilarating profit margins, a feature rich PMS like eZee Hotel Software comes with a powerful tool for revenue optimization.
  • You can keep a lookout on your competitor’s rates, compare previous year’s rates and evaluate the Best Available Retail Rate (BAR).

Minimizing losses and human errors

Worst way to lose money in any business are the involuntary errors such as glitches while manually updating inventory on connected OTA site. It hurts credibility, attracts heavy penalties and worst you lose the guest’s trust.

 

  • When you distribute inventory from Channel Manager to OTA, there is a delay of a nanosecond, whereas, when you have to update from PMS to channel manager and channel Manager to OTA, your delay will be doubled.
  • Utilizing an integrated channel manager and PMS greatly minimizes the chances of those inaccuracies. It helps in reducing the delay and ensure minimum overbookings or any other faults due to the delay.
  • As all your systems are interlinked, your data is consolidated. Thus reducing the chances of incorrect decisions derived from disparate data and undeniable human errors. Thus, hotel software will easily get you a quick ROI.

The long run benefits

 

A hotel management software keeps you in par with the latest hotel technology, this in turn helps you offer your guest exquisite hotel experience in terms of feasibility and convenience.

 

  • A happy guest will surely wish to return to your hotel as well as provide you a positive feedback on various travel review sites like TripAdvisor and more.
  • Higher positive reviews will increase bookings as other onlookers will consider the positive reviews and be inclined to book at your hotel.
  • Additionally, an advanced PMS like eZee helps you save money due to the availability of 350+ third-party hardware and software interfaces.
  • In the long run, you can acquire a strong guest database for which you can run numerous promotional campaigns and obtain returning guests.

 

The above scenario was to give you a glimpse on how you can get a quick ROI on hotel software. However, it is our moral obligation to show you the other side as well. Apart from missing the above obvious mentioned benefits, not having an integrated PMS can cost you a lot. Let me paint the picture for you.

Just imagine if you pay your front desk agent $7/hour. As per that, you pay your staff $14/ day for a simple task of night audit. That sums up to $350 in a month (25 days) and $4200 per year. On the other hand, with a PMS your staff can complete the night audit in 2 minutes. Thus, the same task would have cost you just $70 per year

 

Through a PMS your staff can perform the same task in less than 1/4th of the time it takes to do manually!

That means you currently spend 3X more time and money which you could utilize in other benefiting operations instead, thereby helping you obtain more revenue.

In terms of money, by investing in a PMS the amount spent on human resource for a particular task is reduced by 3 times.Without an adequate hotel system, you are also throwing away a copious amount of money and losing resources. Let me show you how.

Just imagine if you pay your front desk agent $7/hour. As per that, you pay your staff $14/ day for a simple task of night audit. That sums up to $350 in a month (25 days) and $4200 per year. On the other hand, with a PMS your staff can complete the night audit in 2 minutes. Thus, the same task would have cost you just $70 per year.

 

I can continue showing you the numbers or ask you to come out of the stone ages and try eZee’s all-in-one hotel management software yourself.

Unlock the door to your hotel’s success today!

Try All-in-one Desktop PMS  Try 360° Online Hotel Software

Benefits of an All-in-One Hotel Management System

While information technology continues to advance at a pace that few can keep up with, luckily for hoteliers, hospitality technology isn’t far behind. Over the last decade, the hospitality sector has witnessed a large number of PMS, Channel Managers, web booking engines, guest feedback systems and other software products inundate the market with new features. Many hotel owners ensured that their hotels are up-to-date to take advantage of the latest technology and implemented these stand-alone software tools. For a hotel, a property management system integrated with a channel manager and web booking engine is a necessity to seamlessly manage the hotel operations and room inventory distribution. Rather than employing various disparate systems to accomplish multiple tasks, hoteliers should always seek out as few systems as possible that are integrated tightly.

When hotels have several siloed applications, there can be a possibility of complications that may cripple the growth due to its severity.

 

Unfortunately, many hotels have various disparate software applications installed at different points in time in various functional areas, resulting in inefficiencies and integration challenges. Here is a summary of the five main issues that can hinder your business growth if you run a hotel with disparate hotel management system and how to avoid them:

Real-time business controls

When your hotel’s software systems are not synchronized, you have multiple overlapping databases, reports and dashboards and it’s not easy to get a view of business performance within a single time frame. Reports showing performance across your operations, online distribution, marketing, service, and offline bookings are crucial to give you an integrated view of your hotel’s operations. Most hotels do not venture out to gather this information regularly because of the sheer amount of time involved in the process. Hence, the decision-making process is either slow as the hotels depend on inaccurate information or in order to save time they take rash decisions completely based on instinct. Choose a hotel management system which allows you to integrate all functions of your hotel business and displays all reports in a centralized dashboard.

Rate ParityMaintain rate parity and centralized rate control

Hotels cannot risk having differential rates on various online channels. Bottom-line, it hurts credibility and attracts heavy penalties from OTAs. An integrated PMS and channel manager ensures room rates are evenly distributed all over the online marketplaces, thereby minimizing the rate-parity issue to a great deal.

 

 

 

An integrated PMS and channel manager ensures room rates are evenly distributed all over the online marketplaces, thereby minimizing the rate-parity issue to a great deal.

Diminishing double or over-bookingsoverbooking

Through a consolidated hotel software, channel manager and web booking engine combo, your online room inventory is updated and distributed in real time basis to diminish double/overbookings to a great extent.

 

 

Boost your online room sales with a truly assimilated hotel management system.

Manage guest reservations

These days OTAs offer free cancellations and amendments, so guests can cancel/amend their reservations at any given time. If a hotel is operating on systems from different vendors, these amendments/ cancellations create a lot of uncertainty. Many a time, when such amendments are not recorded in PMS from OTA or Channel Manager, this leads to a frustrated guest who when they arrive at the hotel, realize that front office has no information about their booking. Sometimes, hotels receive bookings from OTAs, and later guests get in touch with the hotel and amend the booking as well which is reflected in the PMS but if you have different distribution vendor, there is a great possibility that your distribution software will not have any information on these amendments. So further if anything changes from OTA side, it creates anarchy. Thus, the best way to manage these issues is to have integrated hotel management systems to ensure data is synced across systems.

Integration complexity and cost

With disparate applications from multiple vendors, hotels have to invest an enormous amount of money in order to properly integrate, maintain and acquire newer editions of these applications. Newer versions lead to increased maintenance costs as more valuable IT time has to be put in the integration and upkeep of the different versions. Moreover, hotel owners juggle between multiple vendors for support related issues. Eliminate all these hassles, by implementing an integrated hotel management system from a single vendor or system aggregator.

The frustration of managing different vendors

Dealing with multiple software vendors for purchases, contract renewals and payments every month isn’t easy. Communicating with multiple support teams isn’t a piece of cake either.Frustration of handling multiple vendors

Take a step back, think if you want to spend your day managing vendors or taking care of your guests?

Integrated solution providers are more responsible and you wouldn’t run behind multiple vendors for resolution. If there is an issue, the integrated solution provider will fix it, no questions asked. When you work with an integrated solution provider, you have one contract, one invoice, one support number. Life can be that simple!

Key pillar to hotel’s success- Guest Satisfaction

With fierce competition, it is essential that hotels provide an exceptional guest experience or risk having guests take their business elsewhere. When the hotel staff has access to better systems, they are able to devote more time to welcome and delight guests.

Best-in-Class solution

Sometimes it makes sense to choose standalone products when a single hotel management system doesn’t have all inclusive functionality for every module. In that case, choose a hotel management system vendor which sells both stand-alone solutions and integrated solutions. You may choose to add new modules whenever the need arises.

System and staff training

Training for multiple systems is difficult for the hotel staff and they often find it difficult. Training for an integrated hotel management system is not just easy, it’s just good business.support

Missed opportunities and distribution delays

When you distribute inventory from Channel Manager to OTA, there is a delay of a nanosecond, when you have to update from PMS to Channel Manager and Channel Manager to OTA, your delay will be doubled.   If you distribute allocated inventory on your channel manager and PMS vendor is different, you can’t distribute your live inventory. So let’s say a hotel has 10 standard room, but they decide to distribute only 5 on OTAs, now consider out of those 5 you have 3 rooms sold. But in total you have 7 rooms available to sale. Now a group of people looking for 4 rooms, your hotel will not be listed in guest search on any OTA. You are missing business opportunities.

Although a large number of hotels rely on sophisticated systems to instigate positive growth, many hotels are trying to grow as well as the fight against sky rocketing maintenance costs of disconnected systems causing process bottlenecks and management issues.

Integrated hotel management systems like eZee Absolute and eZee FrontDesk are transforming how hotels run their operations, enabling them to transcend growing pains that hindered their progress of unlocking the next level of profitable growth.

 

Try All-in-one Desktop PMS

Try 360° Online Hotel Software

This article was originally published www.on eZeeFrontdesk.com

Rise of Mobile Guest Self Service Portal in Hotel Software

How often do you see guests walking into your hotel deeply engrossed onto their smartphones? Chances are, it happens all the while. Over the last few years, a silent mobile revolution brewed around us, while hoteliers focussed mostly on mobile bookings. PhoCusWright in its annual Online Travel Overview reported, ”In 2015, Americans will book $39.5 billion worth of reservations on their mobile devices, accounting for 12% of all travel sales.” In 2016, the number of mobile bookings and guests expectation for Mobile Guest Self Service Portal in Hotels is expected to grow exponentially.

As the mobile generation progresses, hotels need to integrate Mobile Guest Self Service Portals with their Hotel Software to attract more Tech-savvy guests.

Progressive hotels realise the need to engage and interact with their guests beyond the regular  front desk and other face-to-face interactions. The Guest service portal is a perfect way to engage with your guests, upsell on-site amenities and at the same time demonstrate a positive attitude. That’s why technology-first hotels are providing Mobile Guest portals to their tech-savvy guests and are boosting incremental revenue from onsite amenities. A robust guest service portal integrated with the hotel property management system is a powerful tool for hoteliers to drive revenue, manage guests and enhance guest satisfaction.

 

Mobile Guest Self Service Portal in Hotels

Some of the amenities which can be extended to the guests through the guest service portal are:

Self Check-in:

According to TripBarometer by TripAdvisor, “34% of Connected travellers want mobile check-in, with just 11% of accommodations offering the time-saving convenience.” Provide self-check-in services and circumvent the tedious manual check-in processes. It will not only give guests good control but also a better first impression. You may also take a step ahead and give them the option to choose the room they want to check-in to. Self-check-in is poised to be a standard in a few years with the airline industry leading the way. Along with regular bookings, some guest portals like eZee allows you to effortlessly manage group reservations where group owner can manage whole group requests whereas group individuals can manage their own reservation requests.

Build Guest Profile:

Allow guests to fill their details and preferences in the guest portal ahead of check-in. This will allow you to segment guests and serve them based on their preferences. Wouldn’t it be a great idea to surprise a valued guest with a cake and a bottle of wine on his birthday. (Wink! birthday details from his self-filled guest portal profile). Guest portals can actually take guest engagement to an altogether different level.

Upsell in-house amenities:

Provide your guests with customized hotel information and offers anywhere in the hotel. Drive incremental revenue by delighting them with exciting offers on dining, spa and other recreational activities. Add your restaurant menu cards with beautiful images of culinary delights of your hotel on the guest portal and witness higher restaurant sales. A great way to persuade guests to eat in-house. You can allow also provide the option to book taxis on the guest portal during the stay or for pickup before check-in. Throw in some special offers and happy hours and see your spa revenues go up.

Hotel Information:

On the guest service portal, you can provide directions to your hotel from the airport, railway station and help guests locate your property easily. You can also provide maps, details about nearby attractions and help guests explore the city and the locality in particular.

Guest Management and Reviews:

To achieve highest guest satisfaction, you must offer an exceptional guest service. Using the mobile guest portal you can allow your guests to modify their booking, room type, the number of arriving guests or even cancel their booking if need be. You can take guest delightment to an altogether different level by allowing guests to order extra pillows, modify pickup/drop off time from their smartphones. The portal updates the front desk staff regarding the modification in real-time allowing you and your staff to take immediate action on all those requests.

Assisted Checkout:

Your guests can check the estimated bill on the guest portal before checkout. What’s more, you can send them paperless bills through the guest service portal. They can also request for concierge services before departure.

It’s just not the millennials who are driving the do-it-yourself trend but a large number of young families and business travellers too who prefer self-service portals.

It’s time you add a guest service portal integrated with your hotel’s property management system.

 

Check out the amazing features included in eZee’s dynamic Mobile Self-Service Guest Portal seamlessly connected with online hotel management system.

Top reasons for replacing your current Hotel PMS

 

Points to note while selecting a hotel PMS

If you are reading this, chances are that you are already using a property management system for your hotel and contemplating changing the current system. You might have chosen a locally hosted property management system long back or picked up a new generation cloud based PMS for your hotel recently. Earlier, PMSs were used only by larger brands as it involved huge investments in IT and needed specialised manpower to run the systems but in the last decade numerous low-cost cloud-based hotel PMSs flooded the market with tools to empower the small and midsized hotelier with technology which is at par with the technology bigger brands use to acquire, service and delight their guests.

Travel technology changed so fast in the last decade that most hotel PMSs were rendered useless due to multiple reasons but predominantly their inability to integrate with online marketplaces. Newer tools came in to serve the growing needs of the current mobile first guests. While most of the hotel operations have remained the same, there had been a drastic change in the way people book hotels. Hence, it became vital for hoteliers to adopt news tools for acquiring, servicing and delighting their guests.


According to a recent study, 14% hoteliers replace their existing HMS because it is missing necessary features and functionality. Other 13% say their system isn’t user-friendly. Another 12% were looking for integrated system meaning they want a comprehensive HMS that can perform all necessary functions, instead of using different systems for different tasks.

 

Going in detail to understand exactly why as hoteliers you should junk your existing PMS and opt for a robust PMS like eZee which integrates your hotel operations, online distribution, revenue management and much more.

  • Your existing PMS doesn’t integrate with online tools:

Are you stuck with a PMS which doesn’t integrate with online room inventory distribution channels like OTAs, web booking engine, GDS in real time? Does your hotel PMS allow you to collect guest feedback and reviews? Do you want to provide self-service mobile guest portals to your guests but can’t because the old PMS doesn’t support the integration? These may be one of the many reasons you may want to junk your old PMS in exchange for a new age PMS. Look no further than eZee which allows you to sell in over 100 online marketplaces at the click of a button. Who wouldn’t want to increase brand exposure and get bookings from multiple sources?

  • You have disparate systems:

You might have invested in various tools over a period of time which do not communicate with each other. Now you and your team spend a lot of time managing data from multiple sources and making sense of it. For example, your POS may not be integrated with PMS and hence you may have to look at 2 different systems for billing a guest during checkout.

Do you spend your time managing data from multiple sources and making sense of it?

Isn’t that cumbersome?

It’s time to switch to a robust hotel management system which integrates with all other systems and gives your staff a holistic real-time picture of the operations.

  • Anytime, anywhere access:

Your existing PMS may not allow you to view reports or manage your hotel from internet enabled devices. If you have multiple properties to manage, wouldn’t it be convenient for you to adopt a new system which allows you to manage the hotel from anywhere, anytime.

Are you paying through your nose for a system which makes your profits bleed every month?
  • The Cost Factor:

Are you paying through your nose for a system which makes your profits bleed every month. If high OTA margins are something you can’t avoid then cut down on costly technology. More so, if you are investing in costly hardware and high monthly maintenance charges. Opt for eZee Absolute and forgo costly hardware installation and maintenance costs.

Time to make some serious money!

  • Poor Support:

If you are working with a PMS company which takes days to respond to issues, then it’s time for you to find a PMS company which provided 24×7 support and can help you manage issues real-time. Delayed resolutions, hurt businesses and you shouldn’t be stuck for too long with a bad service provider.

  • Best-in-class technology:

Technology is changing rapidly and if your existing system hasn’t been able to keep up, then it’s time for you to junk the old system and buy the latest. The only word of caution here: avoid standalone systems which do not integrate with other tools.

5,000 hotels from over 140 countries worldwide use eZee’s top notch technology to run their hotels profitably. Talk to eZee today to choose a hotel management system which works for you. And the best part, we take care of all your data migration and system switchover issues.

If you run a small and midsized hotel and don’t use a PMS, then this might be the best time for you to adopt a robust PMS which can cater to your hotel’s growing demands. Learn why hoteliers worldwide are choosing eZee for their hotels. Don’t procrastinate and take the first step by taking a free trial of eZee cloud PMS. Embrace the powerful eZee PMS technology and grow your hotel business.

Re-defining Hospitality Technology. The What? Why? and How?

The Story Behind

Over the last decade, the hospitality industry witnessed a plethora of innovations and technological advancements, most of them designed to snatch the decisive powers from the hands of the hotelier to the smartphones of guests. As a hotelier, you strive hard to take care of your guests and a little misfortune gets you a bad review on TripAdvisor, Yelp and numerous review portals which have sprung up. While the reviews ensure that the staff is always on their toes to provide the best guest experience, sometimes it makes me wonder if we have given too much power in the hands of the consumer(aka guest). When mistakes(mostly unintentional) happen, bad reviews pour in, snatching away business. When we looked deeper into it, we realized technological innovation happened mostly in the B2C space and hospitality technology played the catch-up game.

The Reason of all Reasons

eZee Motto

We knew, we had to bridge this gap and that’s how eZee was born. We started eZee in 2005 on a simple belief: “The software you choose should go with your business; not the other way round.” This is the mantra which drives us till date. We ensured that all our products are built with a single focus of simplifying processes for hospitality businesses. We have come a long way by creating robust products for the hospitality industry which are simple to use and integrate with all the systems used in a hotel. One thing led to another and today it is no surprise that we are loved and appreciated by over 5000 hospitality businesses of all sizes in over 140 countries worldwide. eZee exists solely to serve the hospitality community, whose continuous needs and requirements are the driving force behind the constant innovation of our products and services.

Traditionally, the PMS had been the heart and soul of hotel operations. As time progressed we witness the rise OTA and at present there are more than 1000+ OTA selling rooms like commodities as we speak. As a result of the advent of online distribution the PMS now had to double up as a distribution tool as well, integrated with other tools like web booking engine, channel manager, revenue management system and many more. Despite this, there are chances that the Front desk agent sometimes forgets to login an offline booking and the OTAs overbook, thereby attracting penalty and guest’s wrath. It puzzled me that when OTAs aren’t able to sell the rooms, why we aren’t able to automatically open room inventory to channels which are doing well? The whole thing was too chaotic, complicated and desegregated.

Eureka!

Sitting here today, reminiscing the past it is truly remarkable how we realized the solution so simple- the answer was an integrated hotel management systems! We thought of uncomplicating life and getting rid of the multiple independent systems like PMS, web booking engine, channel manager, revenue management system, guest feedback system, POS, KoT and many more. Replace it with a robust PMS which integrates with all the systems in a hotel, communicating with each other and updating in a real time.3rdparty-interface

We worked hard to provide integrated solutions to our customers. Created an open API for our web booking engine which is being widely used by hospitality businesses worldwide to get direct bookings from their site. The highly customizable interface has ensured that the web booking engine adapts to the website’s interface, rather than forcing hoteliers to do it the other way around. Taking a step further, we developed a Mobile Guest Portal that empowered our hotelier friends to engage and interact with their tech-savvy guests beyond the regular front desk and other face to face interactions.

Ensuring that all our solutions are seamlessly connected with one another, step by step we connected all our solutions. Starting with booking engine and distribution system, we streamlined all major hotel operations. We further connected our Restaurant POS, Feedback management System and Digital Menu. Giving our clients maximum opportunity we make sure they are empowered with the best in class tools to streamline operation and receive high revenue.

The Closing Act

Even with all of this technological advancement, our best source of innovation has always been our clients. We listen to their suggestions, understand their requirements which in turn gave us great insights into the workings our beloved hotel-travel industry. Through our simple to use, robust integrated hotel management systems like eZee Absolute, we have transformed how hotels of all sizes run their operations. We are proud to partner with progressive hoteliers from around the world to unlock the next level of profitable growth with the best in class hospitality technology.

 

Importance of Hotel Software for Small & Mid-Size Hotels

The importance of Hotel Management Software or Property Management System for hotels cannot be stressed enough anymore. It is one of the most important factors which contribute significantly to the long-term success of a hotel.

In recent years, there has been a rise of budget travelers around the world which has led to rise in a number of small to mid-size hotels in the industry. This has drastically changed the landscape of the Hospitality industry in general and also directly affected the Hospitality IT industry.

Hotel Management Software (HMS) BuyerView 2014, a survey conducted by HMS research firm Software Advice, who surveyed 385 randomly selected buyers in 2013. The survey was conducted in order to discover what exactly buyers expect or want when they are choosing software for their property.

According to the report, 54% of hotel management software purchasers in the industry are independent small to mid-size hotels. The report also states that majority of the buyers are adapting to the latest software in order to leave behind the manual management of their property and buyers who are specifically looking for a software which offer reservation and online booking facilities.

Majority of Purchaser are small to Mid-size Hotels

A majority of the owners or managers, who are looking for a software solution represent (57%) properties which have 10 to 50 rooms. A combined 11 percent of buyers are from very small properties such as B&B’s, Inns, chain hotels, or large hotels with 500 plus rooms.

Independent Hotels, Resorts and Inns are the Primary Customer

When consulted with various managers and owners of different property types, the report found that around 1 percent is looking for software for a large hotel or a chain hotel. This is not surprising as the big brands usually have to go for in-house or corporate-mandated software. The rise of independent properties is very evident from the fact that majority of the buyers (54 percent combined) comprised of independent hotels, inns, and resorts.

As the travelers are also opting more for independent hotels, inns and resorts, the properties have to adapt to new technology and advancements to keep up with the growing demand.

Majority of the buyers want to upgrade to a better system

When questioned about what method they currently use to manage their properties, 34 percent respondents are already using a property management system. The next 28 percent use manual methods consisting of spreadsheets or paper, on the other hand, 15 percent had no method in place.

The “Other” categories (10 percent) use independent booking system or have stopped using a property management system. 7 percent of buyers use management software with reservation facility to meet their requirement, and last 4 percent use software built specifically for them.

Buyers want feature-rich and faster software

The report also highlights the diverse set of reasons which buyers have provided. Approximately 18 percent are looking for speed and efficiency in software which is also compatible with the latest hardware in the market. 16 percent of respondents said they go for a new product because the current one being used lack the necessary features, such internet bookings and channel management, other 15 percent just wants to improve efficiency.

 

The rise of Global Distribution System (GDS) channels over last few years its no surprise as online bookings have become a standard norm in the industry today and since 2011 bookings from GDS has grown by 14 percent. Making it a surprise to no one that one of the most frequently request feature is the feature to connect to the (GDS) and system with the ability to manage real-time rates and inventory.

Among others looking for an upgrade towards new software is the bad experience with support service (15 percent), lack of satisfaction with the user interface or GUI for other 9 percent and unsound technical software for the 7 percent of the respondents and remaining 6 percent are looking for a solution which requires minimum investment.

First timers expect higher efficiency

72 percent of first-time buyers for hotel software make it clear that they want to achieve higher efficiency in their day-to-day operations and get away from the traditional methods. Property Management System can automate daily operations and bring a higher level of efficiency.

Majority of Buyers Need Reservation and Guest Management

28 percent of total respondents, the highest in this survey said they would like the ability to enter and edit reservations, which is a central function of a property management system. The next 22 percent buyers want an online booking capability giving them a competitive advantage, which does not surprise as 65% of hotel bookings now are made online.

 

Approximately 11 percent would use guest management feature which will help them maintain information about their guests in order to understand them better and provide better service in the future.

Housekeeping management was important for 9 percent of respondents and another 9 percent expect advanced accounting and reporting feature. Lastly 6 percent of hoteliers want a distribution management and marketing functions part of their hotel management software.

Implementation in less than three months

HMS buyerview images.007

Staggering 85 of buyers expect the new hotel software to be implemented in less than 3 months; given the nature of the industry and how fast things are evolving it comes as no surprise. 14 percent want system to be implemented in three to six months, and remaining 2 percent in 6 to 12 months ahead of time.

Conclusion

Analysis by Software Advice Team, reflected in the report clearly shows the diversity and rapid expansion of independent hotels and how they are demanding higher-performing systems with latest features. As the competition is heating up across the industry, first-time buyers or buyers who are upgrading are looking for a solid property management system with specific features, real-time reservation, online bookings, channel management and guest management as it is the key to constantly grow and stay ahead of the competition.

[This article originally appeared on ezeetechnosys.com]

Legacy Hotel Software v/s Cloud PMS

The hospitality industry is ever evolving, replacing the manual management with various automated software technology is one of the most predominant change in the market. Particularly, for efficient property management, the developing technology has contributed two types of hotel management solutions. The foremost is the widely accepted and locally installed desktop based hotel management solution while the other explores the power of SaaS and cloud computing and is a web-based PMS. Thus, hoteliers are no longer bound to one type of management system, they are given an opportunity to analyze their own requirements and select the most appropriate for their property.

Even though, both solutions have demonstrated their efficiency and benefits, not all of them are right for all hotel type and choosing the most beneficial PMS for the business can be a daunting task. To aid hoteliers to select the accurate software, eZee has researched few foremost requirements from a hotel point of view to explore the pros and cons of both servers based and online property management software.

Desktop Vs Web PMS

Maintenance and specific requirements

System-computer-icon  A desktop PMS requires a comprehensive and detailed infrastructure in terms of technological requirements like spectacular hardware, local servers and different license for each hardware. However, a legacy PMS is not dependent of internet connection and can be very useful in remote areas with low connectivity.

1439829229_icon-132-cloud One of the greatest advantages of an online PMS is that it requires no special installation or downloads. All it requires is a browser and a favorable internet connection. As a cloud PMS can be accessed from anywhere, hoteliers can run the front-desk functions even during power cut of with the help of a laptop, tablet or even a smartphone. Moreover, as all the functions are run on the cloud the software needs no specific hardware or even an IT personnel for maintenance.

Easy accessibility- anytime, anywhere

System-computer-icon A legacy system has the advantage of being locally installed and doesn’t rely on the remote server, thus all functions are robust even during downtime. Correspondingly, it ties the user to a particular machine and shuts down completely during electricity cut off.

1439829229_icon-132-cloud As discussed earlier a web-based hotel management system requires no special downloads and can be accessed anytime and anywhere, using any type of device be it desktop, tablet or mobile. As a result, you can use from the remote location while traveling or in the case of multiple properties, where you can retract reports and other data of any of your properties sitting far away.

Favorable financial estimate

System-computer-icon The majority of installed front-desk system a very heavy number of detailed and complex features making the solution significantly more expensive than a cloud solution. Moreover, the periodic maintenance, upgrades and requirement of IT staff members can further increase the expenses.

1439829229_icon-132-cloud A cloud PMS offers a significant reduction in capital investment, mainly due to its low costing technology and subscription-based pricing strategy. Adding to the advantage, a majority of online hotel systems are robust and require no download, no installation, no service and not even an IT personnel. However, in the long run, the cost sometimes can be either equivalent or more when to compare to the cost of a legacy system.

Feasibility and proficiency

System-computer-icon A desktop PMS is incredibly complex and exceptionally detailed, offering a myriad of integrated third party solutions. It is always available due to the local installation, and can effortlessly manage any type of property including full-service hotels.

1439829229_icon-132-cloud Alternatively, online property management solutions are easily upgradable and are up to date with the latest market trends. As a result, they integrate effortlessly with a variety of other solutions like a channel manager and booking engines leading to an enhanced online exposure.

When it comes to choosing the correct PMS for your hotel, it all depends on a type of operations you run. Cloud technology has come a long way in automating various time-consuming manual tasks. The introduction of this revolutionary technology transformed the face of hotel management and a lot of properties are migrating from a legacy PMS to cloud PMS. If you own a small, independent hotel or a small B&B, a cloud hotel software should be perfect for you. Nevertheless, if your property is large and requires more detailed functions, the complex yet sophisticated technological infrastructure of the locally installed hotel management solution is a tried and tested way to go as well.

[This article originally appeared on ezeetechnosys.com]

Hotel Management Software Buyer View | 2015

Hundreds of hospitality professionals contact Software Advice each year to find software that meets the needs of their properties. Digging into these interactions provides us with a great deal of insight into industry trends and buyer behaviors.

In this report, we analyze a random sample of buyer interactions from the past year to uncover the factors that drive new hotel management system (HMS) purchases.

Key Findings

  1. Hoteliers want to replace systems or automate daily duties: 34 percent are replacing a current HMS while 25 percent seek new software to replace pen-and-paper methods.
  2. Many buyers seek more advanced, integrated software: Those replacing an HMS primarily say it lacks functionality (13 percent) or doesn’t integrate with other systems (12 percent).
  3. Hoteliers seek to maximize their exposure to online travelers: More than three-quarters (77 percent) of respondents ask for online booking functions.

Introduction

In response to increased demand for lodging, bolstered by a growing class of millennial travelers, the U.S. is in the midst of a hospitality construction boom. This boom began a few years ago, as the recession tapered off: New hotel construction jumped by nearly 50 percent between 2012 and 2013, increasing about 16 percent more in 2014.

Overall travel spending has slowed in the first quarter of 2015, but it’s still rising by 2 percent annually, according to the U.S. Department of Commerce. And U.S. business travel is expected to reach $295.7 billion in 2015—in due to the growth of millennial travelers, who take an average of three more trips each year than older age groups, and are 62 percent more likely to extend business trips into vacations.

This data paints a lucrative picture for hospitality companies—but without adequate software in place, they’ll be ill-prepared to handle the growth. Using an HMS can help:

  • Streamline daily tasks, such as checking guests in;
  • Manage reservations effectively; and,
  • Facilitate online bookings.

In this report, we’ll explore these and other benefits by looking at the current methods, common pain points and most requested functionality among a sample of prospective HMS buyers.

34 Percent Use Software, One-Quarter Use Paper-Based Methods

When asked what methods they use to manage their hospitality business, the largest percentage of buyers (34 percent) say they already have a hotel management system. Another one-quarter use pen-and-paper methods and 16 percent say they have no system in place at all.

Prospective Buyer’s Current Methods

Prospective Buyers’ Current Methods

Travelers today expect a certain degree of personalization when staying in a hotel. Many companies use software to handle daily tasks so they can focus on adding a human touch to guests’ stay. A software can streamline the check-in and check-out process, generate financial reports, manage housekeeping staff and more—freeing the general manager to greet guests and address their needs.

A PMS can also store and organize guest data to help hotel staff provide personal touches. A general manager might notice, for example, that a guest orders a particular wine during their stay. When that guest books another stay in the future—even if it’s at a different location of the same hotel brand—the manager can review the guest’s information and leave a bottle of the wine in their room.

Scott Sussman is the hotel and marketing director at The Peacock Inn; a 16-room independent luxury hotel with a fine dining restaurant in Princeton, New Jersey (part of the Ascend Hotel Collection by Choice Hotels). He says he’s surprised that so many buyers are using manual methods because software offers so much in terms of the “sheer organization” of reservations, guest information and distribution of hotel rates.

“[Software offers] organization not just for today and tomorrow, but for months ahead,” he explains. “It gives you the ability to handle rates and see what’s coming up.”

In this way, an HMS can help hoteliers prepare for the growth that’s expected to continue in the market.

Many Buyers From Independent Hotels Seeking Online Booking Engines

Among those replacing an existing HMS, the top response, at 14 percent, is that it’s missing necessary features and functionality.

Others say their system isn’t user-friendly (13 percent), or note that they would like an integrated system (12 percent)—meaning they want a comprehensive HMS that can perform all necessary functions, instead of using different systems for different tasks.

Top Reasons for Replacing Existing Hotel Management SystemTop Reasons for Replacing Existing Hotel Management System

Of those who cite missing features, one-quarter says they would like a system with an online booking engine. Our demographic information may help explain why an online presence is so important: 34 percent of buyers in our sample are from independent hotels while those from motels make up the second-largest percentage (16 percent). A combined majority of buyers’ properties also have fewer than 50 rooms. (Charts can be found in the Demographics section below.)

As we’ve noted in past reports, millennials are the travelers hotels want to attract most. According to data from the Pew Research Center, they also make up the largest age group in the U.S. workforce—and many of them have now reached a comfortable position in their careers, with more time and money to travel for both business and pleasure.

Boutique and independent hotels offer the type of authentic experience millennials seek, as opposed to the corporate luxury hotel offerings that dominated the hospitality industry decades ago. In response to this demand, the boutique hotel market is booming: It’s expected to grow by about 6 percent per year through 2019, according to a report by IBISWorld.

So, we can see that independent hotels are aware that having an online presence is important to attract new guests, especially millennials. They must maintain consistent rates across all online travel websites, where millennials are likely to read hotel reviews before booking. An HMS with functionality to add an online booking engine to the hotel’s website can help achieve these goals.

On an average, a traveler reads between 6-12 reviews before making a booking, making the online booking engine a crucial part of the PMS. The brand promise and expectation should be carried onto other travel websites, and it’s important for them to have a booking engine to maintain rate parity. Rate parity—meaning a hotel’s rates are consistent across all distribution channels, such as Expedia and Orbitz—is especially important when competing with other hotels in the same area.

Majority of Buyers Seek Online Booking, Reservation, and Housekeeping

Overall, more than three-quarters of buyers in our sample (both those with and without software) are looking for an HMS with online booking capabilities, while 75 percent request reservation management.

Housekeeping management (61 percent) and front desk management (58 percent) rank third and fourth in terms of desired functionality. Top-Requested Hotel Management Software Functionality

Top-Requested Hotel Management Software FunctionalityTop Reasons for Replacing Existing Hotel Management System

Reservation, housekeeping and front desk management are all core applications every hotel needs to access on a daily basis. Hospitality staff must ensure that reservations are entered into the system, that housekeeping staff is organized and on-time and that guests are checked in quickly. Aside from pure organization, these HMS applications offer several additional benefits.


Use Case: For example, below we see the reservation Stay View in eZee FrontDesk color codes for reservations can be customized—here, we see in-house guests in purple, future reservations in green and out of order room in peach. This offers a high-level look at reservations for a month ahead, allowing management to make decisions based on occupancy. Maybe a manager sees that multiple corporate groups will be arriving in a few weeks. This could prompt him to divert some housekeeping staff to clean and prepare an additional conference room. Alternatively, she might notice that many families with children are staying soon, and add more kid-friendly options to the breakfast menu.

A color-coded Stay View in eZee FrontDesk

eZee FD Stay_View

Managers can use housekeeping management functionality to keep track of which rooms are clean and ready for check-in, which are currently being cleaned and which haven’t been attended to. Overall, this helps hotels more efficiently prioritize cleanings, so guests always arrive at a clean room on time. Also, with mobile devices in hand, housekeeping staff can update a room’s status immediately after cleaning, adding to the real-time data in the system. Below, we see a PMS screen showing the status and availability of rooms and which worker is assigned. This allows managers to make informed decisions so that guest satisfaction isn’t impacted by a dirty room.

Housekeeping view in eZee FrontDesk

eZee FD House Keeping View


Finally, online booking engines give potential guests the ability to book a room from a hotel’s website, which feeds the reservation data directly into the HMS. As an added bonus, online bookings made directly through a hotel’s website allows the hotel to avoid the 15 to 25 percent commission it must typically pay online travel agencies for each booking.

Sussman reiterates how important online booking is in today’s hospitality industry.

“No one wants to call anymore,” he says. “People want to do things online, without talking to anybody—so having that option available is huge.”

Conclusions

The data provided by the HMS buyers in the sample confirms overall trends in hospitality today: Independent hotels are popping up to attract the millennial crowd, and they want to aggressively market themselves online.

Buyers should make sure the software they purchase can help them stay on top of daily responsibilities, such as managing check-ins, room cleanings, and reservations while also offering crucial online booking engine functionality.

With daily tasks streamlined by software, hotel managers can spend more time on increased personalization, which requires careful attention to individual guest behavior and habits. Travelers today expect a seamless experience—one that hotel management software can help provide.

Demographics

As mentioned above, the demographic breakdown of the sample shows that 34 percent of buyers are from independent hotels, followed by 16 percent from motels and 14 percent from inns.

Prospective Buyers by Property Type

Prospective Buyer Size, by Number of Rooms in Property

Prospective Buyer Size, by Number of Rooms in Property

Prospective Buyers by Property Type

The statistics in the above article were originally researched and analyzed by Software Advice.

[This article originally appeared on ezeefrontdesk.com]

Features Guide for a Property Management System

Property Management Systems help hotels to manage their day to day operations with higher efficiency and heighten the quality of service they offer to the guests. A good property management system simplifies the diverse operations via features which the staff performs on a steady base.

We are going to cover key features which an hotelier should look for in any good Property Management System.

Front Desk Operations
The very basic of the operations in any property regardless of its type or size is the Front Desk Operations. A good system will allow easy check-in and checkout process for the staff. Just like any other operations, the front desk staff may have to make changes to reservations such as room change, change dates, assign rooms, and so forth. This should be relatively easy to carry out in a secure system, the modifications should take immediate effect and should make the process easy and not hinder it.

blog_features_guide

Booking & Reservations Management
Booking and reservations are important functionalities of a hotel management system. Traditionally, hotels received bookings from limited sources such as travel agents and direct bookings. Today, the story is very different as bookings come from a diverse range of sources such as hotel’s website, travel websites, business source like a corporate clients and airlines, travel agents, etc. The system should be able to handle walk-ins, bookings from online travel agents, traditional agents, business sources and from the corporate website with ease. An efficient system will easily distinguish between the different sources and update the records for future reference.

Billing and Payments
Stability is of the utmost importance when it comes to billing and settling payments with guests. Guests today use multitude methods of settling payments, the system should accommodate multiple payment methods per reservation including cash, credit cards, check and online payment gateways. In addition, it should have the ability to post adjustments, advance deposits, split receipts, extra charges, settlements, folio printing and taxes. The staff must be able to check and modify tasks related to billing and payment at any time according to changing requirements.

Housekeeping
Housekeeping is another central characteristic which an hotelier should look for in a PMS. The important thing an hotelier should look for in housekeeping is the flow of real-time information. The housekeeping module should highlight the status of rooms and provide the ability to delegate chores to the housekeeping staff.In addition, built-in inventory management for cleaning supplies and linens is always a plus.

Reports
A good system should offer the different departments the ability to generate a diverse set of reports. Given the diverse set of hotel operations and different departments working together, it is imperative that every department is able to generate reports according to their need. These reports can help management to make sound decisions and also help them build better sales and marketing strategies.

Third Party Interfaces
A good hotel management system needs to integrate and work successfully with a multitude of third-party hardware and software. The interfaces for your hotel will depend on factors such as the size of hotel, facilities offered and operational style. A standard hotel today usually have PABX, Door Lock, ID scanners, cash drawers, payment gateways and financial accounting software. It is always beneficial to go over beforehand how compatible the PMS is with third-party or they are exposed to new ones.

Conclusion
Traditionally, the hotel software came with features that covered basic hotel operations. Today, choosing the right solution for your hotel is more complex than it has ever been as the processes have become more complex. At the final stage, a good Property Management System should provide solid features that satisfy the requisites of the hotel and should be easy to adjust and carry out. Another key factor is the software provider, the provider should possess the industry expertise and experience and provide high-quality post-sales support.

A good Property Management Software is the key to your hotel’s success.

[This article originally appeared on ezeetechnosys.com]

Parameters to select the best hotel software for your property

In this digital age, where the exponential advancement in technology has completely revolutionized hospitality industry. Now more than ever, hoteliers need to stay abreast with the latest trends and technology to administer a successful hotel business. Additionally, investing in an all inclusive hotel management software could be a principle point for hotelier to enhance profitability.

A Property Management System is extremely useful when automating day to day operations while ensuring that the guest experiences a delightful stay at the hotel. A smart hotel management solution can aid the hotelier to easily manage booking and reservation trends, room occupancy patterns and expedite hotel operations like housekeeping and reporting. In addition, an all in one Hotel PMS will be able to provide hotelier with a complete analysis of this information and help you strategize hotel operations to increase bookings and further expand the business. Although, finding the most accurate hotel software for your hotel can be tricky, if you are looking at the right place and asking the correct questions the task can be made easier. Below is a list of few questions to ask and scrutinize the hospitality solutions provider.

Select the perfect PMS for your hotel

Stage One: Self Analyzation

Investing in property management software is important to enhance work quality and increase business. Hence, it is vital to fathom the needs and requirements of your hotel and identifying what kind of software you need before purchasing the solution. Asking the below questions to yourself will help you to identify your hotel needs, and help you choose the most appropriate solution.

rrqqb2vlppy_3 How will the system help in automating day to day operations?

Installing a PMS can help you automate numerous manual operations, making them smoother and faster. Check the features of the software carefully and understand how and which operations will be made easier by installing the system at your property.

rrqqb2vlppy_3 What will be your financial estimate?

Keeping in mind the capital needs and hotel expenditure, formulate a budget and think out how much you should invest in a property management system and calculate the quick return of investment

rrqqb2vlppy_3 What are the goals you want to accomplish with the help of an automated PMS?

Defining you expectations with the new PMS will help you acknowledge what sort of PMS do you need- a web-based  PMS or a desktop based one. Also, this will help you strategize a quick ROI as well as your future business plan.

Stage Two: What to expect from the vendor

By this stage, you have already decided what kind of solution you will require at your property. The next step is to source the best vendor for you solutions and once again you need to ask the right set of questions to the solutions provider/ vendor. Below is the list of questions that will help you select the right solution as well as help you acknowledge where to source it from.

rrqqb2vlppy_3 Does the PMS fulfill all your requirements or not?

Make sure that the system you are purchasing actually includes and automates all the operations you require at your hotel. Don’t get confused with the jargon of the industry, verify that the services you are paying for are actually required for your property management.

rrqqb2vlppy_3 How will the PMS help resolve the hotel challenges and boost the revenue?

An all inclusive PMS will reduce the cost of operations, decrease the consumed time and increase Revenue per Available (RevPAR). Moreover, the automated and detailed reports along with overall data analysis will further aid you to strategize future business plans.

rrqqb2vlppy_3 How many modules and features does the software include?

Generally, hotel software is crammed with attractive yet not practical features, which do very little for your property but somehow blow up your budget way out of proportions. To avoid this, research appropriately if the software offers modular pricing. In this type of solution, you pay only for the features and modules your property actually needs and uses.

rrqqb2vlppy_3 Who will be responsible for the security of your hotel data?

The security of the data is one of the most important function you need to know about the solution you choose. Generally, desktop based property management solution store the database on a local server while a web best server store the hotel data on a dedicated online server provided by the solution provider.

rrqqb2vlppy_3 Does the HMS support third-party integration? If yes, which?

No solution is self-sufficed, to expedite day – to day operations it is essential for your PMS to be able to interface with third party application like accounting software and key card locks. Make sure the solution you are adapting to, offers third-party integration or are willing to establish an interface with the service you require.

rrqqb2vlppy_3 Is the software user-friendly and will the hotel staff be able to understand the advanced system?

A front desk hotel management system is detailed and comprehensive, and using it for the first time can be stressful. Check the training program of the solutions provider and inquire if the they offer on-site software training for the staff or free online training whenever required.

rrqqb2vlppy_3 How effective is the after sale support of the solution provider/ vendor?

Your hotel is running 24×7, and you may require support at any time. Make sure the solution you choose offers 24×7 online and offline after sale support. You can even check the reviews of their existing client, this will help you understand the market position of the solution as well.

In conclusion, make sure you acquire a software that serves all your needs and purposes. The queries raised above are few common inquiries to be cleared before obtaining the software. However, every hotel has their own set of needs and requirements; you can add your own questions based on your own experience and your hotel expectations.

Select wisely!

[This article originally appeared on ezeetechnosys.com]